General Information

Location
Cairo
Job ID
12160
Job Category
Operations
Language Requirement
English

Description & requirements

Description
At Transcom, it’s all about people, and we’re looking for a Team Leader to inspire, develop, and support our teams to achieve their full potential. You'll drive performance, coach and motivate team members, and foster a positive, people-centered culture where everyone can thrive. If you're passionate about leading people, delivering results, and making a meaningful impact, apply today and join us!

Join our Transcom Team as a Team Leader!

Be on the front line of leading and supporting your team while driving operational excellence and delivering impactful results. In this role, you will:

  • Lead, coach, and motivate a team to achieve performance, quality, and customer satisfaction targets.
  • Monitor team performance, provide regular feedback, and develop action plans to support continuous improvement and employee growth.
  • Ensure company policies, operational procedures, and client requirements are consistently followed while fostering a positive and engaging work environment.
  • Collaborate with cross-functional teams to resolve challenges, share best practices, and contribute to the overall success of the project.
  • Identify opportunities for process improvements, drive team engagement, and support the achievement of business objectives.
  • Work rotational shifts; location is 5th settlement.

What's in it for YOU!
  • Best salary in the market.
  • Transportation provided.
  • Medical and social insurance.
  • Location in New Cairo.
  • International and inclusive environment that makes you feel supported, encouraged, and welcome from day one.

To be successful in this role, the following is needed:
  • English proficiency at B2 (Upper Intermediate) to C1 (Advanced) level.
  • Strong leadership, coaching, and people management skills.
  • Excellent verbal and written communication, interpersonal, and conflict resolution skills.
  • Strong analytical and problem-solving abilities with a results-driven mindset.
  • Proficiency in Microsoft Office, particularly Excel, Word, and PowerPoint.
  • A university/college diploma or equivalent degree.
  • At least 1–2 years of experience in a Team Leader, Supervisor, or similar people management role, preferably in a BPO, customer service, or contact center environment.
  • Experience managing team performance through coaching, feedback, and performance reviews.
  • Ability to monitor KPIs, analyze performance metrics, and implement action plans to achieve operational targets.
  • Strong organizational and time management skills, with the ability to prioritize tasks in a fast-paced environment.
  • Experience working with workforce management, CRM, or contact center tools is considered an advantage.
  • A proactive attitude, strong sense of accountability, and the ability to motivate and develop high-performing teams.

What Life at Transcom is like!

At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.

"We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law."