Informacje ogólne

Lokalizacja
Lac
ID oferty
4917
Kategoria pracy
IT
Wymagania językowe
Angielski

Opis i wymagania

Opis

The On-Site IT Service Delivery Engineer (ITSDE) is responsible to maintain the proper functioning of desktop and local telephony infrastructure, including computers, peripheral devices, and communication equipment, within a specific site or geography. They ensure system reliability and provide user support for computers and operating systems. Additionally, they offer on-site assistance for centrally managed applications and infrastructure, such as network devices, servers, and local data centers, working under the guidance of the central IT Delivery SSC.

MAIN RESPONSIBILITIES

  • Provides administration and maintenance of IT hardware and software in production in conjunction with  the central IT Service Delivery team. 
  •  Provides additional support for all applications and technologies that are site, or country specific in  conjunction with the central IT Service Delivery & Development teams. 
  •  Executes deployment of IT solutions in their geography according to specifications and procedures from  global IT Service Deliver, IT Architects or IT Bid team, generally as part of a project lead by a project manager 
  • Coordinate, under a designated control from the central IT Service Delivery SSC, to ensure compliance  with the Organization's IT standards, policies; ensure the application of hardware and software security standards and procedures in accordance with organizational policy. 
  • Collaborates with cluster IT management (ITBP), central IT Service Delivery, IT Governance in the management of the site/geography IT infrastructure, such as desktops, printers, servers, software, asset inventory and standard network services. 
  •  Participates in the operation and maintenance of departmental/cluster production and administrative applications. 
  • Apply security policies, participate in the implementation of measures defined for this purpose and monitor compliance therewith. 
  •  Monitor and assist when necessary to ensure effective co-ordination of first-line and corporate and global IT Service Delivery services to users. 
  • Maintain close working relations with representatives of Contractors and Technology partners for new service/equipment quotes (working with IT Procurement), after sales licenses and warranty support. ∙ Provide support to users, incident resolution and advice on the correct use of the system following submission of a ticket into ServiceNow.
  •  Recover damaged or eliminated files from local desktop or laptop PC’s implementing preventive action in turn. 
  • Maintain documentation for site infrastructure as part of the Configuration Management process and client/campaign technical infrastructure in conjonction with the TAM. 
  • Perform other IT related duties as required. 
QUALIFICATIONS∙

  • Minimum studies: Diploma or advanced vocational training in Information Technology. University training  in Information Technology is an advantage. 
  • Specific training and/or work experience in Networks and Communications is an asset.  ∙ Experience in administration and maintenance of IT infrastructure, e.g. workstations, laptops, servers, cabling and racking, backup and recovery system management, HW/SW inventory. 
  • Experience in HW/SW installation. 
  • Good understanding of data network technologies.
  • Good understanding of digital and IP telephony.
  • Advanced knowledge of MS Office applications. 
  • Good knowledge of Service Desk-, Incident Management or another problem reporting tool for help desk  operations. 
  • Good knowledge of MS Windows operating systems and standard services such as, DHCP, DNS &  WINS

Information technology 

  • Office package (Word/Excel/PowerPoint): Intermediate level. 
  • Google Apps: Intermediate level. 
  • E-mail Communication: Intermediate level. 
  • Operating Systems - Intermediate/High level. 
  • Networks and Communications: Intermediate level 
  • Periphery devices and components: High level. 
  • Databases - Intermediate level. 

Previous experience 

  • External selection: Minimum two years' experience in a similar post, and experience in companies  belonging to the Contact Centre sector is an advantage. 
  • Internal promotion: May also originate from any post if he/she complies with the required profile.



4o