Transcom

The On-Site IT Service Delivery Engineer (ITSDE) is responsible to maintain the proper functioning of desktop and local telephony infrastructure, including computers, peripheral devices, and communication equipment, within a specific site or geography. They ensure system reliability and provide user support for computers and operating systems. Additionally, they offer on-site assistance for centrally managed applications and infrastructure, such as network devices, servers, and local data centers, working under the guidance of the central IT Delivery SSC.

MAIN RESPONSIBILITIES

• Provides administration and maintenance of IT hardware and software in production in conjunction with  the central IT Service Delivery team. 
•  Provides additional support for all applications and technologies that are site, or country specific in  conjunction with the central IT Service Delivery & Development teams. 
•  Executes deployment of IT solutions in their geography according to specifications and procedures from  global IT Service Deliver, IT Architects or IT Bid team, generally as part of a project lead by a project manager 
• Coordinate, under a designated control from the central IT Service Delivery SSC, to ensure compliance  with the Organization's IT standards, policies; ensure the application of hardware and software security standards and procedures in accordance with organizational policy. 
• Collaborates with cluster IT management (ITBP), central IT Service Delivery, IT Governance in the management of the site/geography IT infrastructure, such as desktops, printers, servers, software, asset inventory and standard network services. 
•  Participates in the operation and maintenance of departmental/cluster production and administrative applications. 
• Apply security policies, participate in the implementation of measures defined for this purpose and monitor compliance therewith. 
•  Monitor and assist when necessary to ensure effective co-ordination of first-line and corporate and global IT Service Delivery services to users. 
• Maintain close working relations with representatives of Contractors and Technology partners for new service/equipment quotes (working with IT Procurement), after sales licenses and warranty support. ∙ Provide support to users, incident resolution and advice on the correct use of the system following submission of a ticket into ServiceNow.
•  Recover damaged or eliminated files from local desktop or laptop PC’s implementing preventive action in turn. 
• Maintain documentation for site infrastructure as part of the Configuration Management process and client/campaign technical infrastructure in conjonction with the TAM. 
• Perform other IT related duties as required.