Informazioni Generali

Luogo
Work at Home
Id lavoro
7159
Categoria posizione
Rappresentante del servizio clienti (CSR)
Requisito linguistico
Tedesco

Descrizione e requisiti

Descrizione
Do you love building relationships and solving problems? As a German-Speaking Customer Service Representative, you’ll have the opportunity to help customers, resolve issues, and provide exceptional service. Sounds interesting? Join our team and make a lasting impact.

What's in it for YOU!
  • An inclusive, international environment where you'll feel supported, encouraged, and valued from day one;
  • Continuous learning and development through our internal platforms and external training;
  • Clear growth path: 90% of our managers started their journey in customer support roles;
  • Comprehensive onboarding with a 5-week paid training to set you up for success;
  • Access to corporate benefits, discounts, and more.

Join Transcom as a German-Speaking Customer Service Representative!

Be on the front line of support for clients and deliver impactful work on a company level. In this role, you will:
  • Support a client that empowers communities through sustainable energy solutions and broadband connectivity, improving life in northwestern Germany and Poland
  • Provide an excellent customer experience by responding to customer queries in a timely and accurate way, via phone, email or chat;
  • Contribute to the project's success, propose improvements, share knowledge and learn together with your colleagues;
  • Work in shifts Monday–Friday, 7 AM–8 PM | Saturday, 8 AM–4 PM;
  • Start working October 3rd.

To be successful in this role, the following is needed:
  • C1 or native proficiency in German (spoken and written);
  • Strong communication skills, empathy, and the ability to actively listen;
  • A flexible and curious mindset, ready to adapt and learn;
  • A genuine passion for delivering brilliant customer experiences.
In order to work from home, you will need to have:
  • A stable internet connection of at least 10 Mbps or higher.

What Life at Transcom is like!

At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.