Informazioni Generali

Luogo
Shkoder
Id lavoro
8924
Categoria posizione
Operations

Descrizione e requisiti

Descrizione
Are you ready to upgrade your career? It’s your time to show your leadership skills and extended product knowledge?

 We are looking for a new German-speaking Team Leader for our Shkodra office, responsible for customer service for a major international customer.

 In this role, you will be the support and point of reference for the team. You will be responsible for maintaining and effectively managing a stable team. You will also be responsible for supporting the development of the skills of the customer service agents, thus ensuring excellent product knowledge and increased productivity. The daily activities will focus on achieving maximum efficiency and excellent quality, maintaining the morale of the assigned CSR team and developing the skills of the agents.

Grow in transcom family as a German Speaker Team Leader!

 What we offer:

 · A dynamic, international working environment
 · Attention to people's needs (work-life balance)
 · Opportunities for growth within the company
 · Online training, continuous professional development and recognition of work commitment

 What we are looking for:

 · High school diploma or equivalent
 · Knowledge of German at level C1 and English at level B2
 · Excellent IT skills
 · Knoweledge in MS office package
 · Customer orientation and ability to adapt
 · Ability to multi-task, prioritize, and manage time effectively;
 · Excellent verbal and written communication skills as well as listening skills
 · Ability to analyse and solve complex issues
 · Ability to work with minimal supervision in a fast-paced environment;
 · Demonstrate a process-improvement mind-set and self-driven approach with a can-do attitude

 What's life like at Transcom?

 We are a global network of 30,000 customer service professionals, in 29 countries, passionate about delivering exceptional customer experiences. At Transcom, we are relentlessly committed. To our customers and to each other. Every day, someone begins their journey with Transcom. Harnessing the potential of today and turning it into skills for the future. Being recognized for hard work, teamwork and supporting others. Empowering positive, lasting change in their teams and communities. That's exactly who we are at Transcom. Here, we care and are committed to each other. You're included, just as you are, from day one. And with the right mindset, there are no limits to what we can accomplish together.
 Apply now to meet us!