Información general

Ubicación
Work at Home
ID del Empleo
11165
Categoría
Operaciones
Requisito lingüístico
Inglés

Descripción y requisitos

Descripción
Transcom is looking for a Senior Real-Time Analyst to support our operations and help ensure optimal workforce performance. You’ll monitor real-time metrics, manage intraday performance, and drive quick, effective decisions to meet service levels. If you’re passionate about data, efficiency, and making an impact, apply today and join us!

Join our Transcom Team as a Senior Real-Time Analyst!

Be on the front line of operational support and deliver impactful results at a company level. In this role, you will:

  • Be responsible for monitoring real-time performance, ensuring proper workforce management practices are followed, and supporting operations through intraday analysis and adjustments to meet service levels.
  • Contribute to the project’s success by identifying trends, proposing improvements, sharing insights, and collaborating with your colleagues.
  • Work rotational shifts; locations include 5th Settlement and Smart Village.

What's in it for YOU!
  • Best salary in the market.
  • Transportation provided.
  • Medical and social insurance.
  • Location in New Cairo & Smart Village.
  • International and inclusive environment that makes you feel supported, encouraged, and welcome from day one.

To be successful in this role, the following is needed:

  • English proficiency: minimum B2 (very good) or higher.
  • Strong verbal and written communication skills, with the ability to collaborate effectively and manage client relationships.
  • Strong MS Office knowledge is a must, especially Excel.
  • University/College diploma or equivalent degree (e.g., Economics, Business Administration, or similar).
  • Minimum 2 years of experience as a Real-Time Analyst (RTA) or in Workforce Management within a large, dynamic organization.
  • Solid understanding of real-time monitoring tools and workforce management concepts.
  • Strong analytical and problem-solving skills, with the ability to make quick, data-driven decisions.
  • Excellent communication and client relationship skills.
  • Experience handling performance data and operational reports with accuracy and attention to detail
  • Ability to work with sensitive data in a structured and professional manner
  • Experience with WFM tools or systems (e.g., scheduling/forecasting platforms) is an advantage.

What Life at Transcom is like!

At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.

"We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law."