General Information

Location
Cairo
Job ID
8587
Job Category
Operations Leadership
Language Requirement
English

Description & requirements

Description

Transcom is all about people, and we’re looking for a Quality Manager to support our team and help create a workplace where everyone thrives. 


Join our Transcom Family as a Quality Manager!

  • the day-to-day oversight of our quality operations, ensuring the highest standards are consistently met.
  • You will manage, mentor, and support a dedicated quality team, fostering their continuous growth and development. 
  • A key aspect of this role involves monitoring and evaluating team performance to ensure excellence in quality metrics and adherence to operational targets.
  • Furthermore, you will play a crucial role in client relations, regularly meeting with clients to present comprehensive quality reports and discuss performance insights. Your leadership will be instrumental in maintaining and enhancing our commitment to quality, driving continuous improvement across all processes.

What's in it for YOU!

  • International and inclusive environment, that makes you feel supported, encouraged, and welcome from day one;
  • Continuous development.
  • Endless growth opportunities.
  • Modern and comfortable office and relaxing spaces to take a break;
  • Flexible work schedule;
  • Life-work balance;

What are we looking for:

  • Experience 1-3 years in similar areas
  • BPO Experience.
  • Knowledge of English language (B1+ or B2)
  • Good knowledge of MS Office
  • Ability to work from our office in New Cairo
  • Adaptable and flexible person
  • Someone who is detail-oriented and ready to work with given deadlines
  • Highly developed patience and communication skills

What Life at Transcom is like!

At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.


“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.”