General Information

Location
Borås
Job ID
11526
Job Category
Operations
Language Requirement
English, Swedish

Description & requirements

Description
Do you want to contribute to high quality and continuous improvement in a dynamic organization? Then you might be our next Quality Analyst!

Join us as a Quality Analyst at Transcom!
In this role, you will:

Play a key role in ensuring that our processes, services, and customer interactions consistently meet the highest quality standards. By analyzing performance data, identifying improvement opportunities, and working closely with both internal stakeholders and clients, you will help drive continuous improvement and support our teams in delivering exceptional service.
  • Conducting quality reviews of processes, workflows, and customer interactions
  • Analyzing data, identifying deviations, and providing actionable recommendations
  • Driving and following up on improvement initiatives to enhance quality and efficiency
  • Reporting directly to the client and maintaining an ongoing dialogue regarding quality performance
  • Coaching and supporting teams in quality standards and best practices

What’s in it for YOU!

  • A meaningful role where your work has a direct impact on quality and customer satisfaction
  • Supportive and collaborative team environment focused on learning and development
  • Flexible work arrangements, including hybrid work opportunities
  • Collective agreement and benefits that support your health, well-being, and professional growth
  • Career development opportunities within a global organization
To be successful in this role, the following is needed:

We are looking for a structured and analytical professional who enjoys working with data, identifying patterns, and turning insights into concrete improvements. You are detail-oriented, communicative, and comfortable collaborating with others to drive quality and performance. In addition, you have:
  • Proficiency in English and Swedish or Danish, both written and spoken
  • Relevant experience in quality assurance, quality analysis, customer service, or a similar role
  • Strong analytical and communication skills with a data driven mindset
  • Good knowledge of Microsoft Excel and preferably Microsoft Power BI or similar BI tools
  • Genuine interest in continuous improvement and delivering exceptional quality

What life at Transcom is like!

At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. 
And with the right mindset, there’s no end to how far we can go together.