General Information

Location
Skopje
Job ID
10277
Job Category
Operations
Language Requirement
Italian

Description & requirements

Description
Ready to elevate our new Italian team? We’re looking for a visionary Team Leader to champion excellence and mentor our talented Italian-speaking specialists. If you’re an internal star ready to drive performance, inspire excellence and shape the future of wealth-building for our Italian community - this might just be the opportunity for you!

Join us as Team Leader!
  • Your main responsibilities would be:
  • Providing daily mentoring and coaching for team members with the goal of achieving targets and expectations;
  • Monitoring and evaluating the results and the quality of work and providing prompt feedback;
  • Analysing and improving current processes;
  • Ensuring a high degree of motivation in the team;
  • Taking responsibility for the team's performance and work;
  • Creating an environment suitable for success by promoting and recognizing each person’s initiatives and efforts;
  • Successful coordination of tasks and responsibilities to different stakeholders (team members, business manager, client);
  • Reporting to the business manager of the project;

What's in it for YOU!
  • The challenge to let your own team excel in a creative and professional way, both operationally and qualitatively;
  • Work from home (with possibility of coming to Skopje office when needed);
  • The opportunity to develop your career in this industry;
  • Private health insurance;
  • Permanent contract;
  • Building career within an international team;
  • Internal platforms for learning and wellbeing improvement;
  • Online psychological counseling;
  • Full support while onboarding;
  • Pleasant work atmosphere and friendly team spirit;

What are we looking for?
  • Excellent knowledge of Italian language (C1/C2);
  • Excellent knowledge of English language (C1);
  • At least 1 year of work experience in Transcom is an advantage;
  • Ability to work from Skopje when needed;
  • Ability to work in shifts (lines are open 24/7);
  • Prior experience on a QA, RTA, JTL or Lead CSR/Senior CSR role is an advantage;
  • Customer orientation and ability to adapt/respond to different types of characters;
  • Ability to multi-task, prioritize, and manage time effectively;
  • Ability to analyse and solve complex issues that may require research and creative solutions, making sound decisions with limited supervision;
  • Ability to work with minimal supervision in a fast-paced environment;
  • Ability to maintain the highest standards of confidentiality and display professional ethical conduct;
  • Exceptional relationship-building skills and ability to work in a team of peers;

What life at Transcom is like!
At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.