General Information

Location
Lac
Job ID
11765
Job Category
Human Resources
Language Requirement
English, French

Description & requirements

Description
Transcom is a global community of customer experience experts – nimble, driven, and committed to the brands we serve. Join us as a Trainer, where you will be the architect of our team's success, shaping the skills and knowledge of our future experts. Ready to inspire growth and lead the way? Apply now and let’s start something brilliant!

Join Transcom as a Trainer!
Be the driving force behind our team's expertise. In this role, you will develop and foster the essential skills required for our Customer Service Representatives (CSRs) to excel. Your mission is to ensure every team member has the knowledge and competence to meet the high-quality standards our clients expect.
In this role, you will:
  • Prepare and deliver training: Organize and impart engaging courses for new recruits and introduce existing teams to new products.
  • Support new talent: Supervise the performance of CSRs as they join the service, providing hands-on support to bridge any knowledge gaps.
  • Analyze performance: Continuously monitor and assess quality and results to ensure all service objectives are being met.
  • Collaborate with clients: Attend high-level meetings with our clients to receive and translate new information into actionable training.
  • Design learning materials: Partner with internal departments to create comprehensive training manuals and visual presentations.

What's in it for YOU!
  • International and inclusive environment that makes you feel supported and welcome from day one.
  • Continuous development through our internal learning platforms and external training.
  • Endless growth opportunities: 90% of our managers and leaders started their careers right where you are.
  • Modern office and relaxing spaces designed for comfort and creativity.
  • Flexible work schedule and a commitment to your life-work balance.

To be successful in this role, the following is needed:
  • Proficiency in English at a C1 level.
  • Minimum studies: Compulsory Secondary Education (Bachelor’s degree or university training in Sociology, Education, or similar is a strong advantage).
  • Specialized Training: Knowledge of teaching methodologies, coaching techniques, or a Postgraduate Certificate in Education is highly valued.
  • IT Excellence: High-level proficiency in Google Apps and E-mail communication; intermediate level in MS Office.
  • Core Competencies: Strong analytical skills, excellent public speaking ability, and a passion for developing others.

At Transcom, we’re relentlessly committed to our clients and each other. We value hard work, team players, and those who go the extra mile to support their peers. You’re included, just as you are, from day one. With the right mindset, there’s no end to how far we can go together.