General Information

Location
Cairo
Job ID
10258
Job Category
Operations Leadership
Language Requirement
English

Description & requirements

Description
Transcom is all about people, and we’re looking for a Business Manager to help drive operational excellence and deliver strong business performance across our teams. In this role, you’ll oversee key business operations, optimize processes, and ensure strategic goals are met while supporting both employee development and outstanding customer experiences.

If you’re passionate about leading teams, improving results, and making a real impact, we’d love to have you join us—apply today!

Join our Transcom Team as a Business Manager!

Be on the front line of support for clients and deliver impactful work on a company level. In this role, you will:
  • Be responsible for overseeing business operations, ensuring effective execution of strategies, and driving performance in alignment with company goals. You will work to optimize processes, strengthen service delivery, and ensure consistent operational excellence across all teams.
  • Lead initiatives that improve business performance, enhance customer experience, and support employee development through strong leadership, planning, and cross-functional collaboration.
  • Contribute to overall business success by identifying growth opportunities, implementing improvements, and fostering a culture of accountability, continuous improvement, and high performance alongside your colleagues.

What's in it for YOU!
  • Best salary in the market.
  • Transportation provided.
  • Medical and social insurance.
  • Location in New Cairo.
  • International and inclusive environment that makes you feel supported, encouraged, and welcome from day one.

To be successful in this role, the following is needed:
  • English language proficiency: C1 (Advanced) level.
  • Strong communication and interpersonal skills, with the ability to lead teams, influence stakeholders, and communicate effectively across all levels of the organization.
  • Strong analytical mindset with attention to detail and a focus on performance, efficiency, and continuous business improvement.
  • Solid MS Office knowledge is a must.
  • University/College diploma or equivalent degree (Business Administration, Management, Economics, or similar fields).
  • Minimum 1 year of experience in a business operations, management, team leadership, or similar role within a large, dynamic organization (preferably in contact center or service environments).
  • Strong understanding of business performance management, operational KPIs, and process optimization principles is a must.
  • Experience in leading teams, managing projects, or driving operational initiatives is an advantage.
  • Familiarity with reporting tools, KPIs, dashboards, and performance tracking is an asset.
  • Experience handling structured data, reports, budgets, and formal business documentation.
  • Previous experience with business management systems, workforce tools, or operational platforms is an advantage.

What Life at Transcom is like!

At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.

"We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law."