Transcom

• You are focused on results and satisfying the needs, demands and expectations of clients in an excellent and efficient manner; involves striving to ascertain and resolve client problems.
• You have the capacity to effectively determine targets and priorities of your task, area or project and specify the stages, actions, deadlines, and resources required to attain your objectives.
• You have the ability to identify and analyse information, situations or problems with the aim of generating different solutions and undertaking actions that enhance opportunities or facilitate the resolution of problems in order to decide what is in the best interests of the organisation, with an appropriate risk analysis resulting in achieved objectives, improved results, maintained quality and responsibility taken for the decisions made
• You are a leader, capable of driving the action of a group in a certain direction, inspiring values and anticipating development scenarios; this involves establishing and monitoring objectives and providing feedback, integrating the opinions of others and in this manner making team development possible

Professional Qualifications/Specific Knowledge:

• Minimum five years of experience in a similar post, demonstrating capabilities of establishing Customer Experience Management teams within large organizations.
• Experience in implementing global CX strategies, i.e., experience and knowledge in deploying value add services, innovation ideas, and CX processes.
• Experience and interest in managing and effectively communicating with cross-country team members
• Knowledge and experience in working with various Customer Experience Management structure and models
• High flexibility within different types of working environment

Languages:

• English: C1 – Effective Operational Proficiency or Advanced.

Competency Profile (Core Competencies):

• Focus on Results – Taking ownerships of the achievement of his/her objectives and demonstrating determination to succeed and showing final results.
• Effective Communication – Communicates in a clear, precise, and structured way, speaks with authority and conviction, presents effectively.
• Impact and Influence – Makes and impact; convinces and persuades others; promotes plans and idea successfully.
• Business Development – Identifies and seizes commercial opportunities; has strong positive impact on business growth and profitability.
• Initiative and Responsibilities – Acts on own initiatives, follows own direction, makes things happen and accepts responsibility for the results.
• Systematic Approach – Uses a methodical and systematic approach; plans ahead, defines clear priorities and allocates resources effectively.
• Innovation – Procedures fresh and imaginative ideas and solutions; breaks away from tradition; promotes change and novelty.
• Self Development – Openness and willingness to learn new concepts, strategies, and methodologies.