Transcom

Transcom is a global community of customer experience experts – nimble, driven, and committed to the brands we serve.  Right now, we’re looking for a VP - Customer Success to  manage one of our major clients in Tunisia.

The account is logistics based and currently numbers around 800 FTE.

This is a key role requiring both English and German language skills and will be based at our Tunis office.

Ready to start something brilliant? Join us and take your career to new heights!

Key Responsibilities will include:

• Assured delivery of all contractual obligations

• Supervision of contract performance through detailed reporting and regular business review meetings

• Working with internal stakeholders to overcome challenges and drive business forward

• Ensuring all performance management measures are in place across all levels

• Building effective relationships with the client and communicating in a transparent manner

• Ability to recognise new business opportunities and improve client efficiency using new technology coupled with strong process alignment.

• Adherence to corporate business practices at all times

• Representing Transcom in a professional and proactive way at all times

• Ensuring brand identity is accurately represented

• Leading by example to foster an energetic and open culture

What are we looking for?

• Degree in Business Management or other relevant subject.

• Proven and successful track record of effective contact center leadership with Commercial and Operational responsibility

• Experience with P&L management and associated financial practices

• Good understanding of CRM best practice and markets

• Six Sigma/COPC experience a plus

• Previous experience in the Logistics industry would be a real asset

• First-class communication skills

• A proactive and strategic approach

• People leadership skills across multi levels

• Native level English verbal and written skills

• Fluency in written and spoken German

• Fluency in French as a 3rd language would be a strong advantage

All applicants should include a full CV in English

Closing date for applications is Friday 7th February 2025

What life at Transcom is like:

Transcom is an international company - we now have more than 30 000 employees globally! We have 90+ call centers, across 29 countries where our employees offer the best customer service experience with estimated 2 million customer interactions on a daily basis.  At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.