Transcom

At Transcom, we are a global customer experience specialist with over 35 000 employees and a massive footprint of data and interactions. We have already successfully deployed award-winning proprietary technology, including award winning solutions recognized by Gartner, that automate quality assurance and revolutionize agent training through simulation.

Join the team transforming a global CX powerhouse into a tech-enabled leader, where your product roadmap will directly impact how millions of people experience customer service.

Most companies are still trying to pilot and figure out if Generative AI is useful. We moved past that stage long ago. We have the infrastructure, the data volume, and the engineering. Now, we need a Product Partner Manager to combine world-class technology partners with our global operational excellence.

Join Transcom as a Product Partner Manager

You won’t just be managing vendors; you will own the vision and productization of our technology solution. You will be the strategic leader ensuring that our CX partner technologies like Conversational AI, Generative AI, and Real Time Translation are transformed into seamless, market-ready services and products that our teams and clients can win with.

You will

• Own the Strategy: You decide which technologies we partner and integrate and why. You’ll translate high-level market needs into prioritised requirements for partner solutions, outlining timelines and value drivers
• Drive Economics: Innovation must be sustainable. You will build business cases, set pricing, and strictly monitor unit economics and ROI
• Bridge the Gap: Serve as the translator between our operations, sales, clients and engineering teams. You ensure technical execution aligns with operational reality
• Go-to-Market: You don't just select vendors; you drive adoption. You will collaborate with partners to ensure our Sales teams are armed with high-quality demos, battle cards, and the confidence to sell our AI capabilities
• Enforce Excellence: You’ll maintain the "Gold Standard" for our CX product ecosystem, ensuring every product meets strict security, compliance, and scalability standards

What's in it for YOU!

• International and inclusive environment, that makes you feel supported, encouraged, and welcome from day one
• You aren't just managing products. You are orchestrating a world-class technology partner ecosystem to boost the world's most-loved brands’ customer experience
• You will have the freedom to shape your own approach and actively influence how processes evolve across the organization.
• We offer a personalized development plan and a dedicated education budget
• Flexible work schedule
• Life-work balance
• Opportunity to work remotely
• Corporate benefits and discounts

To be successful in this role, the following is needed:

• A Builder: 5+ years of Product (Partner) Management experience (BPO, SaaS, or AI) with a proven track record of launching products from concept to scale
• Technical Fluency: You don't need to be an engineer, but you must be comfortable reading system diagrams and understanding the capabilities (and limitations) of LLMs and cloud components
• Outcome-Driven: You prioritize based on evidence and financial impact, not hype. You are comfortable making trade-offs with incomplete information
• English verbal and written is required (C1 or higher level).
• It is beneficial to have at least one or more European languages (B2 or higher) such as Spanish, German, Italian
• Well-developed communication skills
• Team player mentality

If you want to introduce and manage AI products that provide real benefits instead of just talking about it, let's talk. Apply now with a full CV in English. Closing date is Monday 2nd March 2026.

What Life at Transcom is like!

At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.

“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.”