Transcom

Transcom is a global community of customer experience experts – nimble, driven, and committed to the brands we serve. Join us as a Business Manager, where you’ll lead client accounts, drive growth, and collaborate with top-performing teams to deliver outstanding results. Ready to make an impact? Apply now and let’s start something brilliant!

Join us as a Business Manager!

As Business Manager at Transcom you will:

• Build trust with the client

• Be responsible for P&L that you manage

• Ensure client satisfaction

• Empower and coach your team leaders to build world class teams

• Control, monitor, report on and analyse relevant KPIs

• Ensure high employee satisfaction by building trust in the team

• Ensure a smooth and profitable operation

• Ensure that targets are set for each employee 

• Empower the team members to outperform

What's in it for YOU!

• Opportunity to further develop your skills and career in a highly dynamic international team

• The challenge to lift your own project to a higher level

• The opportunity to enrich the quality of the project with your experience

• A positive working atmosphere 

• Freedom to act independently

• Permanent work contract

To be successful in this role you 

• Have 3+ years of experience in customer service and contact center support

• Possess 2+ years of experience in leading complex teams 

• Are experienced in BPO/contact centres

• Demonstrate leadership and management skills

• Are “hands on” with a “doer” approach

• Confident, with a “Can do” attitude

• Able to keep calm,work under pressure and to deadlines

• Take ownership

• Are analytical and a problem solver

• A team player

• Have native level Portuguese and English language skills. Spanish would be a bonus

The closing date for applications is Friday 2nd January 2026.

Please include a CV in English, with your application.

What Life at Transcom is like?
At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.