Transcom

Are you a customer champion who speaks Swedish, Norwegian, Danish, or Finnish? Do you want to be the first in line when new exciting opportunities open up at our modern Stockholm office? We are now building our premium talent pipeline for world-class customer support. By submitting your application today, you ensure that our recruitment team matches your profile with our top-tier global brands—such as tech giant Samsung or our Premium Automotive client—the moment the perfect spot opens up!

Location: Onsite | Kistagången 10, 164 40 Kista (Stockholm)
Start Date: To be determined
Note: This is an onsite position. For remote work inquiries, please contact us via email: jobb.sverige@transcom.com

What’s in it for YOU!

• Stability & Benefits: Full collective agreement (Kollektivavtal), occupational pension plan, wellness allowance (Friskvårdsbidrag), and lunch subsidies (Rikskortet).

• Modern Workspace: Work from our bright, vibrant office in Kista. Plus, enjoy free access to a 24/7 in-house gym to keep your work-life balance on track!

• Grow Your Skills With Us: Paid professional introduction and training. We are proudly recognized as one of Sweden's top Career Companies (Karriärföretag), with 90% of our leaders starting their journeys in first-line agent roles!

• Competitive Rewards: Competitive fixed monthly salary supplemented by attractive bonus programs based on quality, efficiency, and customer satisfaction.

Join our Transcom Family as a Customer Support Specialist!
As part of our Nordic Talent Pool, you will be considered for upcoming roles within our premium support operations. We focus on high-quality customer care rather than aggressive sales. Depending on your matching project, your daily responsibilities will include:

• Premium Care: Handling incoming customer interactions via phone, email, or chat, ensuring a first-class experience during every contact.

• Active Listening: Understanding and troubleshooting customer requests, whether it’s helping someone maximize their high-tech Samsung devices or guiding a premium automotive customer through service or contract inquiries.

• Teamwork: Being a supportive teammate in an international, supportive, and bubbly office environment where we win together.

What we are looking for:
 To be successful in our premium teams, the following minimum skills are needed:

• Language Proficiency: Native or fluent (written and spoken) in at least ONE of the following languages: Swedish, Norwegian, Danish, or Finnish.

• Global Collaboration: Intermediate English skills (B2+ level) to navigate internal systems and training comfortably.

• The Right Attitude: A genuine passion for helping people, high patience, and a commitment to delivering top-tier quality service.

• Requirements: You must be 18 years or older and hold a high school diploma. No previous customer service experience is required—we hire for potential and train for skills!

What’s next
This is an open pipeline for spontaneous applications. Our recruitment team reviews profiles continuously and will reach out to you as soon as a vacancy matches your language and profile. Secure your spot in our network by applying today! Questions? Send us an email at jobb.sverige@transcom.com.

What Life at Transcom is like! 

We have 30,000+ customer experience specialists in 29 countries with 85+ locations, providing services in 33 languages to international brands in various industries. At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Getting recognised for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.

"We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national  origin, disability status, protected veteran status or any other characteristic protected by law."