Transcom

We’re CX fanatics, as passionate about our clients as their fans are. That’s why the world’s most-loved brands trust us. Now, we’re looking for a skilled Director of Client Services to lead performance excellence, streamline processes, and empower teams to achieve outstanding results. Join us and help shape the future of exceptional customer experiences – one success story at a time!

Join Transcom as a Director of Client Services! 

The Director of Client Services serves as the senior strategic partner for Transcom’s most important clients. The role owns the overall health, growth, and profitability of the relationship while aligning Transcom’s operational delivery, commercial strategy, and technology innovation with the client’s evolving business priorities.

The Director of Client Services operates at the intersection of client leadership, operations, and sales. Success requires the ability to deeply understand the client’s business, anticipate their strategic needs, and position Transcom as a partner that delivers measurable outcomes through operational excellence, AI-enabled solutions, and continuous improvement.

This role requires someone who:

• Can increase client revenue

• Manages profitability and margin performance

• Is able to deliver against KPIs and SLAs

• Ensures client satisfaction and with it long-term partnerships

What's in it for YOU!

• International and inclusive environment, that makes you feel supported, encouraged, and welcome from day one

• Flexible work schedule

• Life-work balance

• Opportunity to work remotely

• Corporate benefits and discounts

To be successful in this role, the following is needed:

• +10 years of experience in BPO, customer experience outsourcing or large-scale service operations

• Bachelors Degree in Business Admin, Operations Management or related is preferred

• Proven ability in managing client relationships and P&L accountability

• Demonstrated ability to partner with senior client stakeholders & translate business needs into operational solutions

• Strong leadership, communication and interpersonal skills

• Understanding of AI-driven CX transformation and digital service models

•  Effective cross-functional collaboration with operations, sales, and product teams

• Analytical and financially literate with ability to manage complex commercial relationships

• Ability to work in a fast-paced and dynamic environment

• English: Fluent C1/C2, additional languages, in particular German, are an asset

This is a fully remote role and is open to applicants in Spain, Bosnia, North Macedonia, Croatia and Germany

Closing date for applications is Wednesday 18th March 2026

Please include a full CV, in English, with your application

What Life at Transcom is like!

At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.

“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.”