Transcom

Join the team transforming a global CX powerhouse into a tech-enabled leader, where your product roadmap will directly impact how millions of people experience customer service.

Most companies are still trying to pilot and figure out if Generative AI is useful. We moved past that stage long ago.

At Transcom, we are a global customer experience specialist with over 35 000 employees and a massive footprint of data and interactions. We have already successfully deployed award-winning proprietary technology, including award winning solutions recognized by Gartner, that automate quality assurance and revolutionize agent training through simulation.

We have the infrastructure, the data volume, and the engineering. Join us as a Product Manager to take this portfolio to the next level.

You will own the product vision, strategy, and roadmap for our enterprise CX and AX AI-enabled products. You will be defining the business case, managing the lifecycle from discovery to general availability, and calling the shots on investments.

What you will actually do:

• Own the Strategy:

• Translate high-level market needs into a concrete roadmap. You decide what we build, why we build it, and, crucially, what we don't build

• Drive Economics:

• Innovation must be sustainable. You will build business cases, set pricing, and strictly monitor unit economics and ROI

• Bridge the Gap:

• Serve as the translator between our operations, sales, clients and engineering teams. You ensure technical execution aligns with operational reality

• Go-to-Market:

• You don't just ship code, you drive adoption. You will run trials, define positioning, and ensure our Sales teams are equipped to win

What's in it for YOU!

• International and inclusive environment, that makes you feel supported, encouraged, and welcome from day one

• Continuous development through our internal learning platforms and external training

• Modern and comfortable office and relaxing spaces to take a break

• Flexible work schedule

• Life-work balance

• Opportunity to work in a hybrid capacity

• Corporate benefits and discounts

To be successful in this role:

• 5+ years of Product Management experience (BPO, SaaS, or AI) with a proven track record of launching products from concept to scale

• You don't need to be an engineer, but you must be comfortable reading system diagrams,understanding the capabilities (and limitations) of LLMs & cloud components

• You prioritize based on evidence and financial impact, not hype. You are comfortable making trade-offs with incomplete information 

• English verbal and written: C1 or above

• Additional Language skills: Additional language proficiency is beneficial  

Why this role?

• Real Impact: You aren't optimizing a button color. You are building tools that thousands of people use to do their jobs every day.

• Autonomy: You will have the freedom to shape your own approach and actively influence how processes evolve across the organization.

• Support & Growth: We offer a personalized development plan and a dedicated education budget.

If you want to build AI products that actually do work instead of just talking about it, apply now.

Include a full CV, in English, with your application. 

Closing date for applications Wednesday 3rd December 2025.