Transcom

We’re CX fanatics, with technology at the core of everything we do. The most-loved brands rely on us to deliver seamless, tech-driven experiences. Now, we’re looking for a Senior Platform Engineer to join our team and help us build cutting-edge solutions that make a real impact. Sounds interesting? Apply now!

Join us as a Senior Platform Engineer!

Senior Platform Engineers excel in architecting and implementing cutting-edge solutions within the realms of cloud computing and integration. By staying attuned to emerging trends and technologies, Senior Platform Engineers ensure that projects remain innovative and aligned with market demands. The main responsibilities within this role include:

• Architecture design for Integration of 3rd party software integration and Cloud solutions

• Collaboration with cross-functional teams on Cloud and integration solutions

• Research emerging technologies and trends in the IT industry

• Identify opportunities for innovation and improvement in existing solutions

• Technical leadership on the projects

• Cloud infrastructure administration and monitoring

• Cloud infrastructure provisioning (IaC, deployment scripts, configuration, backup)

• DevOps and DevSecOps (CI/CD, monitoring, incident handling, security remediation)

• Development tools administration (bitbucket, sonarqube, or similar tools)

• Writing and maintaining the documentation

What’s in it for YOU!

• Career opportunities - growth within the company, both horizontal and vertical

• Personal and professional development: conferences, training, and coaching on the job

• Winning atmosphere and supportive team

• We strive for collaborative, informal vibes with a focus on getting things done

• Opportunity to be innovative and pitch your own ideas

• Freedom in execution and forming of the organization

• Multicultural communication and best practice sharing

• Flexible working hours

• Personalised development plan

• Remote working model

What we are looking for:

• Minimum of 5 years dedicated DevOps experience.

• Alternatively 3 years of DevOps experience

• Combined with 5+ years in a related engineering role (Software Dev, Cloud or Systems Eng)

• A strong understanding of cloud computing concepts and architectures

• Expertise in at least one of GCP, AWS or Azure

• Demonstrated proficiency in designing and implementing complex integration solutions

• Knowledge of version control systems such as Git and collaboration platforms such as Bitbucket

• Experience in technical leadership roles

• Ability to foster strong collaboration and guide cross-functional teams

• Proven problem solving and analytical skills

• Strong interpersonal skills

• Ability to present technical solutions to non-technical stakeholders

• Ability to work independently and with initiative

• Experience with Agile methodologies

• Fluency in written and spoken English

• Google Cloud Professional certification or similar is a bonus

What Life at Transcom is like!
Transcom Worldwide is one of the leading global customer experience companies, supplying local and global clients in multiple markets within our global footprint with forward-leaning customer experience solutions via different channels like voice, chat, social media etc. We are 30,000 customer experience specialists at 69 offices across 26 countries, delivering services in 33 languages to international brands in various industry verticals. At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.