Transcom

Are you ready to be part of a team that’s transforming the world of digital identity verification and secure online signatures? If you’re passionate about technology, helping others, and enjoy working in a fast-paced, dynamic environment, this is the opportunity for you! We are looking for a Customer Service Representative who can bring their bilingual skills to provide exceptional support in a growing and innovative sector.

What’s in it for you?

• Permanent full-time contract with attractive salary and bonus system (your fixed salary will be composed by: salary + language bonus);

• Implementation paid training and daily support - we foster an international and inclusive environment that makes you feel supported, encouraged and welcome from day one;

• Opportunity to grow inside our organization - more than 50% of our senior positions are occupied by agents. Every opportunity that can be filled by internal candidates will be firstly shared through our internal channels;

• Additional benefits like discounts in many store chains;

• Employee referral program - you will receive an additional bonus for every personal referral.

Join us as a Customer Service Representative

As a Customer Service Representative, you will play a key role in assisting customers with identity verification and digital signature solutions. Your responsibilities will include providing detailed guidance, troubleshooting issues, and ensuring that every customer has smooth and secure experience. 

Your expertise and bilingual skills will ensure that we can serve a diverse customer base, making a real impact in a rapidly expanding industry.

What are we looking for:

• Native or fluent in Spanish (C1 or plus)

• Advanced spoken and written English skills (C1 or plus)

• Availability to do the first 10 days of training on a home office regime (9am - 6pm);

• Availability to work from our beautiful office in the center of Porto;

• Availability to work in shifts;

• Excellent verbal and written communication skills with a focus on empathy and clarity;

• Familiarity with technology and a willingness to quickly learn new tools and systems;

• Precision and care when handling sensitive customer data and requests.

If you’re ready to start a rewarding career where you make a real difference in the world of digital identity and security, we’d love to hear from you. Apply today and become an integral part of our growing team.

What is life like at Transcom?

Transcom is a global multinational customer experience specialist providing consulting, customer service, sales, technical support and collections services through our extensive network of contact centers and remote agents.

We are 30 000 customer experience specialists in over 69 contact centers in 26 countries, providing services in 33 languages to global brands in a variety of industries. Transcom is a company committed to equal opportunities between men and women.

At Transcom, we are strongly committed to our customers and to our team. Every day, someone starts his or her journey with Transcom, harnessing the current potential and transforming it into skills for the future. We are recognized for working hard, for working as a team, and for supporting each other. 

We are Transcom - there is no limit to how far we can go together.