Transcom

Transcom is a rapidly expanding global customer experience specialist, with more than 69 service centers employing more than 30,000 people delivering services in 33 languages. The company provides CRM solutions to clients in a wide range of industry sectors including telecommunications and e-commerce, travel and tourism, retail, financial services and utilities. 

Do you want to join our fast growing IT community based in Zagreb? 

Join us as a Global IT Application Support Specialist

• Collaborate within a dedicated team providing application support to Transcom contact centre operations

• Responsibility for request fulfillment, incident resolution, root cause analysis and management of vendor support/internal tickets

• Perform 1st, 2nd or 3rd level support activities in line with ITs SLAs

• Develop a sound understanding of each system/application within the global portfolio

• Evolve a strong knowledge in all underlying technologies such as script languages, database management, communication protocols etc

• Maintain good working relationships with the IT organisation and Business Customers, applying a customer first approach

• Plan and clearly communicate all maintenance activities, ensuring an understanding of all possible impacts on the business

• Maintain the internal knowledge base by taking ownership of required documentation and process definitions

• Take part in project related activities as required

• Actively look for and suggest opportunities for improvement to ensure ongoing efficiency

What’s in it for YOU!

• Career opportunities - growth within the company, both horizontal and vertical

• Personal and professional development: conferences, training, and coaching on the job

• Winning atmosphere and supportive team - we strive for collaborative, informal vibes with a focus on getting things done

• Opportunity to be innovative and pitch your own ideas

• Freedom in execution and forming of the organization

• Multicultural communication and best practice sharing

• Education budget set in each department

• Personalised development plan

• Remote work

What we are looking for:

• High School or Tech High School Diploma, a college or University degree is a plus

• Good understanding of IP/ICMP protocols, web technologies and relational database technologies

• Professional experience in supporting web UI applications and in setting up and troubleshooting server/desktop hardware and software 

• Basic understanding of call switching, control and call management

• Advanced knowledge of Ms office/Google suite or equivalent office applications

• Microsoft Certification is a plus

• Cloud (Azure/GCP) certification is a plus

• ITIL certification is a plus

• Minimum of 3 years experience in a IT Helpdesk environment

• A strong knowledge of remote connectivity tools and other help desk tools

• Experience of contact centre technology is preferred

• Good written and verbal communication skills in English

• Detail oriented, with sound organisational and analytical skills

• Flexible to include off hours availability

What Life at Transcom is like!

At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.

At Transcom, we follow our Values to a T, we live them, we breathe them, it is what we base our day to day work life on (and it is not just an empty promise, ask anyone).

We’re here to support

We keep our promises

We come as we are

We’re team players

We’re lifelong learners

We’re sure you loved everything you’ve read and heard, and would definitely love to learn more. In that case, apply, come talk to us, we are an open book. You will get all the nitty-gritty details, no hidden agendas, no false promises. What you hear/see, is what you get.

https://www.linkedin.com/company/transcom/life/302cb7a8-3f32-449b-ae17-bb7ac69df6c1/

We would love to meet and talk to you! And hopefully soon say: “Welcome to Transcom!”