Transcom

Transcom is a global community of customer experience experts – nimble, driven, and committed to the brands we serve. Join us as a Specialist / Sr. Specialist, BCM, where you will be an integral part of our dynamic Global Operational Risk Management team. In this pivotal role, you will safeguard our organization, ensure rapid recovery, and maintain business stability across the jurisdictions where we operate. Ready to make an impact? Apply now and let’s start something brilliant!

Join Transcom as a Specialist / Sr. Specialist, BCM!

Be on the front line of resilience for our team and deliver impactful work on a company level. In this role, you will:

• Develop & Maintain BCM Plans: Design, implement, and regularly update comprehensive business continuity, emergency preparedness, incident management, and disaster recovery plans.

• Conduct Business Impact Analysis (BIA): Perform regular analyses to assess potential disruption impacts, prioritize essential functions, and provide strategic recommendations to minimize downtime.

• Lead Continuity Testing: Organize, execute, and evaluate simulation exercises to continuously improve plan effectiveness.

• Ensure Global Compliance: Maintain plans in accordance with contractual and regulatory obligations, with a strong focus on alignment with ISO 22301:2019 and risk frameworks.

• Incident & Risk Management: Assist in formulating risk mitigation strategies, provide inputs to Risk Registers, and guide teams through live incident response coordination.

• Promote Risk Awareness: Drive internal understanding through training and engagements, fostering a resilient risk culture across the organization.

What's in it for YOU!

• International and inclusive environment that makes you feel supported, encouraged, and welcome from day one;

• Continuous development through our internal learning platforms and external training;

• Endless growth opportunities: 90% of our managers and leaders started their careers as customer service specialists;

• Modern and comfortable office and relaxing spaces to take a break;

• Flexible work schedule and life-work balance.

To be successful in this role, the following is needed:

• Education: Bachelor's degree in Business, Risk Management, or a related field.

• Experience: Minimum of 3–5 years of experience in BCM, risk management, or disaster recovery, preferably within a global or multi-national company (BPO experience is a plus!).

• Technical Knowledge: Strong understanding of risk frameworks and standards, specifically ISO 22301, ISO 31000, and internal controls.

• Software Skills: High-level IT skills in Windows/Office applications, along with experience using risk management software or data analytics tools.

• Core Competencies: Excellent communication skills to present complex risk information to non-technical stakeholders, strong analytical and project management abilities, and proven emergency management skills.

• Mindset: Quick adjustment to new tools and client requirements in a fast-paced environment, with a proactive approach to problem-solving.

• Languages & Teamwork: Ability to work effectively both independently and within a cross-functional global team; proficiency in a second language is a strong advantage.

Life at Transcom At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom, taking their potential and turning it into skills for the future. We value working hard, being a team player, and supporting others. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.