Transcom

The Process Analyst will be placed within IT Business & Innovation/Process Improvement Department and will be responsible for carrying out analysis, mapping, and redesign of operational processes under the supervision of the Process Improvement Manager.

He / She will be an active part in internal projects by collaborating with both local and multicultural teams.

MAIN RESPONSIBILITIES

•Create process documentation/workflows, knowledge articles and self-service guidance

•Collect and document of business requirements for project and process improvement

•Review information and trends to ensure that the output of processes are achieving the desired results

•Conduct assessments against the process activities to highlight areas of improvement or concerns

QUALIFICATIONS

•Hold a university degree or equivalent professional experience.

•Have a proven and successful track record of effective training in the CRM or a closely related industry.

•Minimum of 2 years Process Improvement/ Project Management operations experience

•Office package: Spreadsheets. Excel. High Level; Word processor. Word. High Level; Presentations. Power Point. High Level; Communication. Email: High Level.

•Previous experience with (SPSS, Minitab or similar)

•Language knowledge: English (C1) / French(B2)