Informazioni Generali

Luogo
Zagreb
Id lavoro
12731
Categoria posizione
Rappresentante del servizio clienti (CSR)
Requisito linguistico
Inglese, Tedesco

Descrizione e requisiti

Descrizione
Be a part of something special where you help create magical moments for guests of all ages! We’re looking for outstanding Customer support agents to engage guests through entertaining and magical interactions!

What’s in it for YOU?
  • 400€ welcome bonus upon joining us (paid in two instalments)
  • A modern office in Zagreb (Radnička cesta 39)
  • A paid, well-structured 3-week onboarding course that sets you up for success
  • International and inclusive environment where you'll feel supported, encouraged, and welcome from day one
  • Continuous development through our internal learning platforms and external training
  • A fixed-term employment contract from 31.08.- 31.12.2026., with the possibility of extension depending on business needs and performance
  • Corporate benefits and discounts, including access to a MultiSport card (available with employee contribution)

Join us as a German-Speaking Guest Services Representative!

Become the friendly voice of a global entertainment icon, creating magical moments for guests of all ages. In this role, you will:
  • Answer inbound calls and emails to assist guests while ensuring you provide the best retail experience in the world!
  • Effortlessly engage with guests, actively listen, and provide impeccable guest service
  • Identify and resolve issues that impact guests’ experiences
  • Channel escalated issues to appropriate supervisory staff
  • Multitask in systems while patiently providing updates or instructions to guests
  • Work independently with discipline and motivation to succeed in a virtual environment
  • Work in a highly structured environment with strict adherence to your assigned full-time schedule taking high-volume inbound calls
  • Work shifts Monday through Friday, 09:00-17:00h from our Zagreb office
  • Start your journey with us on August 31st

To be successful in this role, the following is needed:
  • Excellent German (C1 or native level) and good English (min B1/B2) written and verbal communication skills
  • Strong computer knowledge
  • Courteous and friendly with high level of professionalism
  • Willingness to follow procedures and adhere to policies
  • Able to multitask while talking to guests on the phone
  • Able to thrive in a fast-paced work environment
  • Able to actively listen to guest needs and demonstrate empathy
  • Experience troubleshooting basic online retail store process preferred
  • Previous call center and/or work from home experience preferred

What Life at Transcom is like?
At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.