Transcom

• The primary objective is to build and maintain a pipeline of qualified local candidates and recruit top talent capable of delivering on the required KPIs for the assigned client at or above targets. This role serves as the liaison between Talent Acquisition leader(s) and site Operations to help execute strategic plans in order to meet growth and attrition requirements. 

• This role requires a highly motivated and outgoing person with exceptional organizational skills and a meticulous attention to detail.

Responsibilities:

The position requires effective leadership and business execution for the following key focus areas. Additional responsibilities may be added as the needs of the business change and expand: 

• Manage requisitions and candidates through the full recruiting process from application set up through offer, and then onboarding to ensure completion of the process to the first day of employment

• Serve as the primary point of contact for candidates and hiring managers throughout the entire recruitment process

• Assist with the development and maintenance of job descriptions and postings to ensure job requirements and expectations are clearly communicated and candidates are assessed against desired criteria for the role

• Assist with the development and maintenance of candidate communications, contracts/offer letters, disclosures, internal rosters, and reports

• Monitor candidate pipelines and research blocks or problems and make recommendations for improvement

• Ensure that all candidates pass the minimum requirements for the role 

• Document and maintain processes for onsite hiring and onboarding

• Develop and maintain training materials and documentation for new onsite recruiters, interviewers, onboarding specialists, and/or temporary resources

• Ensure all onsite recruiters, interviewers, onboarding specialists, and temporary support resources are trained for their role

• Facilitate monthly calibration sessions with all resources assigned to the front-end of the recruiting process

• Provide regular reporting and updates to managers on candidate pipeline, hiring initiatives, onboarding statuses, and metrics

• Maintain a high level of professionalism and confidentiality at all times

• Continuously review and evaluate the hiring process for needed improvements

• Adhere to assigned performance metrics

• Other duties, as assigned

Qualification and experience

To qualify for this role you must have/be:

• High school diploma, or equivalent

• 5+ years of recruiting experience, with strong focus on onsite hiring (call center hiring, preferred) 

• A strong network and experience within the Greenville, South Carolina market 

• Experience planning and managing hiring events

• Fluent in the English language, written and verbal

• Solid experience with G-Suite and Microsoft applications

• Written communication skills: decks, literature, documentation

• Presentation skills: confident ability to present professionally with internal and external executives

It will help if you have:

• Experience in the Call Center BPO industry, strongly preferred

• Familiarity with applicant tracking systems (specifically Avature) and social media applications

Personality profile:

To be successful in this role you must have the following qualifications and characteristics:

• Strong interpersonal skills, especially the ability to network and establish professional relationships, both internally and externally

• Ability to work under pressure and prioritize in a demanding, fast-paced environment with strict deadlines

• Strong organizational skills

• Strong ability to set priorities and timelines

• Exceptional strategic thinking and analytical skills

• An impeccable public image, including on social media

• A professional, courteous demeanor on the phone and in-person

• Ability to make decisions, take action, and execute a plan

• Ability to collaborate in an onsite and virtual environment

• Results oriented, competitive mindset, and drive for success

• Strong ownership attitude