General Information

Location
Work at Home
Job ID
9100
Job Category
Rappresentante del servizio clienti (CSR)
Language Requirement
Inglese, Olandese

Description & requirements

Description
Transcom is a global community of customer experience experts. All curious, driven, eager to learn, and dedicated to the world's most beloved brands. At the moment, we are looking for a Dutch-Speaking Customer Service Representative to work with our client, who meticulously plans, carefully selects, and delivers everything needed for delicious meals to millions of households in more than ten different countries worldwide.

What’s in it for you?
  • Experience in an international company and a multilingual team
  • Excellent atmosphere, friendly and diverse environment, and strong teamwork
  • Paid training and support at a renowned and established brand
  • Continuous development through our internal learning platforms and initiatives
  • Career opportunities: 90% of our managers and leaders started their careers as customer service specialists
  • Competitive salary package
  • Home office/remote option within Croatia
  • Shifts: Monday to Friday from 9:00 AM to 5:00 PM
  • Time off on Dutch public holidays (working on Croatian public holidays)
  • Permanent contract

Join us as a Dutch-Speaking Customer Service Representative!

Be the first line of support for customers and deliver impactful work at a company level. In this role, you will:
  • Become an expert and provide excellent service to our customers
  • Handle customer experience cases administratively through various programs
  • Provide exceptional service exclusively via voice support, ensuring effective communication and assistance for our customers

What are we looking for?
  • Fluency in Dutch (C1 level)
  • Good command of English is an advantage
  • Excellent communication skills
  • A cheerful attitude and curiosity
  • Commitment to learning and professional development
  • Passion for and responsibility toward customers
  • A strong drive to complete assignments

What life at Transcom looks like

At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.