Informazioni Generali

Luogo
Skopje
Id lavoro
10281
Categoria posizione
Operations
Requisito linguistico
Italiano

Descrizione e requisiti

Descrizione
If you have a talent for sharing knowledge and a drive to see others succeed, this is your chance to make a tangible impact. Join us as our new Trainer to mentor, inspire, and empower our agents to reach new heights - your role will be the bridge to their growth!

Join us as a Trainer!
Your main responsibilities would include:
  • Preparation, organization, and conduct of training sessions for new agents;
  • Preparation, organization, and conduct of training sessions for both new and experienced agents;
  • Preparation, organization, and conduct of "refreshment" training as well as coaching sessions;
  • Monitoring and evaluation of candidates who start training;
  • Preparation of reports, reporting on conducted training sessions;
  • Attendance at meetings with the client and obtaining required training and information;
  • Preparation and design of training manuals;
  • Building weekly, monthly, and annual training plans;
  • Analysis and continuous improvement of the performance and results (quality and objectives) achieved by agents on an individual and team level;
  • Collaboration in preparing the annual training plan, in cooperation with the sectors involved in it;
  • Ensuring compliance with the training processes defined by the company, in accordance with the specified procedures and client values;

What's in it for YOU?
  • The challenge to let your own team excel in a creative and professional way, both operationally and qualitatively;
  • Work from home (with possibility of coming to Skopje office when needed);
  • The opportunity to develop your career in this industry;
  • Permanent contract;
  • Private health insurance;
  • Permanent contract;
  • Building career within an international team;
  • Internal platforms for learning and wellbeing improvement;
  • Online psychological counseling;
  • Full support while onboarding;
  • Pleasant work atmosphere and friendly team spirit;

What are we looking for:
  • Great knowledge of the English language (C1);
  • Excellent knowledge of Italian language (C1/C2);
  • You are able to work from Skopje when necessary;
  • Experience as a trainer for more than 1 year is an advantage;
  • Possession of communication and organizational skills;
  • Orientation towards teamwork and knowledge sharing;
  • High level of organization, independence in work, and recognition of priorities;
 
What is life at Transcom like?
At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.