Informazioni Generali

Luogo
Málaga
Id lavoro
11658
Categoria posizione
Rappresentante del servizio clienti (CSR)
Requisito linguistico
Finlandese, Inglese

Descrizione e requisiti

Descrizione
We’re CX fanatics, as passionate about our clients as their fans are. It’s why the most-loved brands in the world rely on us. You'll find us behind the brilliance of category-redefining fintechs, technology legends, and more.

Now, we are looking for a Finnish-speaking Customer Service Representative who loves helping others, has a problem-solving mindset, and truly cares about delivering an excellent customer experience. And we want you to join us!


Apply now and start something brilliant with Transcom! 


Are you motivated to provide first-class customer service and do you want to help our customers have the best customer experience? Do you want to live in Málaga, where the sun shines 307 days a year, while you are part of a global company with a good team spirit, where you can develop within customer support? Then we have the job for you!


What's in it for you:

  • Full-time permanent employment with a 2-month trial period
  • 39 hours per week
  • Salary: €1,878.99 gross/month
  • Working hours: Mon-Fri 08:16:30
  • Hybrid work model (80% office / 20% remote)
  • Paid training of 3 weeks
  • Varying opening hours, Monday-Saturday
  • Nice and welcoming office environment
  • An ambitious and growing company with employees in focus
  • Growth opportunities

Join Transcom as a Finnish-speaking Customer Service Representative!

We help our customers mainly via calls and email, delivering first-class customer service every single day. Most customer interactions will be in Finnish, but occasionally you may also assist customers in Swedish and Norwegian using translation tools.

To succeed in this role, you should enjoy finding solutions, showing empathy, and communicating clearly with customers. We always aim to provide the best possible support, so it’s important that you are willing to go the extra mile to help our customers.


What we are looking for:
  • Fluent Finnish (written and spoken)
  • Good English skills (written and spoken)
  • Stress management is a must, as we help several customers at the same time and use several different systems
  • Solution-oriented and flexible - all our customers must feel heard and respected and that we must always deliver the best possible solution

What life at Transcom is like:

At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.