Informazioni Generali

Luogo
Tallinn
Id lavoro
11590
Categoria posizione
Rappresentante del servizio clienti (CSR)
Requisito linguistico
Estone, Inglese, Russo

Descrizione e requisiti

Descrizione
Is helping others in your nature? We are looking for a Estonian-English-Russian-speaking Customer Service Representative with a problem-solving mindset to join a community of customer experience experts. All nimble, curious, driven, lifelong learners and all committed to the world's best-loved brands. Would you like to be one of us? Apply now and start something brilliant with Transcom!


What's in it for YOU!
  • Work from our office in Tallinn (Pärnu mnt 160);
  • A mandatory 3-week training at our office (Mon–Fri, 09:00–17:30), where you will gain a full understanding of the job specifics;
  • Possibility to work full-time or part-time after the training period;
  • Endless growth opportunities: majority of our managers and leaders started their careers as customer service specialists;
  • Permanent contract;
  • Sport compensation every month (€20);
  • International and inclusive environment, that makes you feel supported, encouraged, and welcome from day one;
  • Continuous development through our internal learning platforms and external training;
  • Free taxi service within Tallinn city limits if your shift ends between 23:00 and 05:00;
  • Monthly salary: €1370 gross, including a base salary of €1170 gross and a €200 gross language bonus. In addition, you can earn an average monthly performance bonus of €200 gross, plus €20 gross per night shift.

Join us as a Customer Service Representative!
As a customer service representative in the mobility department, you will have the opportunity to work with a dynamic and innovative company that is committed to delivering high-quality services to its clients. In this role, you will:
  • Work for one of the fastest-growing food delivery, mobility, car-sharing start-ups in Europe - providing a variety of services across Europe, Africa, Western Asia and Latin America;
  • Respond to customer queries related to food or ride-hailing services, payments, orders, quality of service in a timely and accurate way, via phone, email or live chat;
  • Contribute to the project's success, propose improvements, share knowledge and learn together with your colleagues.

Important! The start date is June 15th. The department operates 24/7. The schedule is rotating and is prepared according to business needs, so there is no option to choose it individually. This position typically includes evening and weekend shifts, as well as approximately 2–4 night shifts per month. We kindly ask you to assess whether this type of work schedule matches your expectations and availability.

What we are looking for:
  • Fluent Estonian language skills (at least C1 level/native);
  • Intermediate Russian and English language skills (at least B2 level);
  • Strong verbal and written communication and interpersonal skills, such as empathy and listening;
  • Ability to quickly absorb information, adapt and respond to change;
  • Positive attitude and willingness to provide brilliant customer experience – you believe that customers deserve more than just support.

***Please note that meeting the language requirements is essential for this role. If you do not meet the language requirements, we kindly ask you to refrain from applying for this position.***

What life at Transcom is like!
Transcom is an international company - we have 30,000+ customer experience specialists in 29 countries with 90+ locations, providing services in 33 languages to international brands in various industries.
At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.

We are objective in our recruitment process, so we use standardized testing to get to know you better. Look for tests in your email after applying.