Informazioni Generali

Luogo
Budapest
Id lavoro
6100
Categoria posizione
Rappresentante del servizio clienti (CSR)
Requisito linguistico
Inglese

Descrizione e requisiti

Descrizione
Check what we have prepared for you! We are sure that by joining ITS Team, you will further develop

your skills and it will be one of the better decisions!

What we expect:
  • Enjoy supporting and developing others
  • Have effective communication and analytical skills
  • Must be professional, self-motivated, resourceful,flexible and work with minimal supervision
  • Be flexible and welcome change/improvements
Professional skills:
  • Minimum 6 months experience on UPS Help Desk project
  • Advanced knowledge of the products of UPS on ECTS lines.
  • Advanced PC and LAN technology skills
  • Understanding and supporting of Windows Operating systems
  • Strong software and hardware troubleshooting skills
Main responsibilities:
  • Provide continuous phone support as per business needs
  • Provide support to 1st level TSR-s through floor assistance and via teams
  • Answer all API and tech emails with accuracy within SLA
  • Responsible of taking over complaint tickets
  • Resolve complex IT-related problems that are registered and escalated by CSRs
  • Identify improvement areas in order to improve knowledge base and contribute to the development of
  • technical procedures
  • Own the whole escalation process: overtake and assist with complex issues, cooperate with UPS 2nd and 3rd
  • level to ensure SLA metrics
  • Take ownership in case of an outage as of standard procedures