A Junior Resource Planning Analyst is ensuring that the organization's resources are planned and used effectively and efficiently to meet short and long term goals. The Junior Resource Planning Analyst is responsible for forecasting, creating schedules and optimizing resource allocation to ensure bridging the gap between business demand and resource availability. This role involves analyzing historical data, applying and/or developing predictive models, and providing insights to support strategic decision-making. The analyst works closely with various departments to ensure resource availability aligns with business needs and customer demand. Therefore, the aim is to be the person that ensures that the right resources are in the right place, at the right time.

Skills profile :

• Focus on Results: Proactive task ownership, focus on continuous improvement, and a clear understanding of how their work impacts the broader organizational goals. 

• Analytical thinking and Problem solving: Able to apply analytical skills to solve routine problems and contribute to problem-solving efforts under guidance. Able to break down problems or situations, synthesizes, structures and sorts the data and information to understand the situation and make decisions.

• Planning and Organisation Capacity: Demonstrates strong proactive planning, efficient organization, and the ability to manage complex tasks with minimal supervision. They are able to anticipate needs, prioritize effectively, and maintain a structured approach to their work.

• Focus on Quality: Has an adequate knowledge of own field, with a willingness to learn and implement improvements to optimize the results and the expected quality, respecting previous commitments, verifying the absence of errors, with demands and criticism to own work and that of others.

• Team work: Shows interest in working as a team, is reliable and responsible for own work identifying its impact on the common objective, shows willingness to collaborate and is accessible, supports group decisions and participates in the creation of a respectful atmosphere.

• Adaptability and Flexibility: Demonstrate a growing ability to adjust to changes, handle unexpected situations, and remain open to new approaches. Capability to follow procedures, apply defined rules and actions that imply various degrees of change, understanding what favours the achievement of the objectives of their work, area or the company in general.

• Integrity: Consistently demonstrates ethical behavior, adheres to company policies, and handles sensitive information responsibly. Acts honestly, focusing on own work to be done, respecting others and taking responsibility for errors by incorporating behavioural company values.

• Multitasking: Solid ability to handle multiple demands efficiently, while maintaining accuracy and meeting deadlines.

Previous experience:

• External selection: Minimum one year's experience as a Data Analyst/ RTA/ Workforce planner or in the performance of similar functions, and experience in companies belonging to the Contact Centre sector is an advantage.

• Internal promotion: May originate from the post of Quality Analyst, RTA and/or Team Leader. May also originate from any post if he/she complies with the required profile.