Transcom

We are seeking a dedicated and customer-oriented individual to join our team as a Customer Service Representative. This is an excellent opportunity for someone who thrives in a fast-paced environment and enjoys helping customers resolve issues while providing exceptional service.

If you’re passionate about customer support, have a strong command of both Portuguese and English, and are eager to contribute to a dynamic team, we would love to hear from you!

What’s in it for you?

• Fixed Salary is composed by Base Salary + Language Bonus + Project Bonus;

• Rotating schedules - that allow flexibility;

• A collaborative and dynamic work environment where your skills and contributions are valued;

• Full and Paid training - we ensure you feel confident in your role and can offer the best support to our customers;

• A chance to work in an international environment with a team that encourages career progression.

Join us as a Portuguese and English speaking customer specialist!

As a customer Service Representative, you will play a key role in providing top-tier customer support, assisting them with inquiries and troubleshooting their issues. Your key responsibilities will include:

• Assist customers via multiple channels in both Portuguese and English;

• Troubleshoot and resolve customer inquiries, providing clear solutions and guidance;

• Provide empathetic and efficient support, ensuring that customers feel heard and understood;

• Handle customer complaints with patience, offering suitable solutions and escalations where necessary;

• Collaborate with colleagues to ensure a consistent and seamless customer experience;

• Maintain accurate records of customer interactions and service issues.

What are we looking for:

• Native or fluent in Portuguese (C1+);

• Native or fluent in Spanish (C1+);

• Advanced knowledge of English (C1+);

• Availability to work 5 days per week (including Saturdays & Sundays);

• Availability to work 8 hours per day, with shifts from 7:00 AM to 11:00 PM;

• Availability to work in shifts;

• Good computer skills;

• Excellent communication skills;

• Time management skills with the ability to meet goals and handle multiple customer interactions.

What is life like at Transcom?

Transcom is a global customer experience specialist, offering consulting, customer service, sales, technical support, and collections via our vast network of contact centers and remote agents. We have 30,000+ customer experience specialists in 29 countries with 90+ locations, providing services in 33 languages to international brands in various industries. Transcom is an equal opportunity employer, committed to providing fair and inclusive opportunities for all, regardless of gender.

At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.