Opće informacije

Lokacija
Pasig- Tiendesitas
ID posla
4670
Kategorija posla
Operativna podrška
Željeni jezik komunikacije
Engleski

Opis i zahtjevi

Opis

Transcom is looking for talented individuals like you to join our awesome team! Be the next Sr. Operations Manager for our Transcom Pasig site.


Join our Transcom Family as a Sr. Operations Manager!


The Senior Operations Manager is responsible for ensuring the client relationship is strong and that an open flow of communication is established with client leadership. The SOM is in charge of daily operations, strategy and building our culture. Meeting or exceeding performance metrics while nurturing an environment where employees can thrive and grow.


Essential Duties & Responsibilities:

- Daily, weekly and monthly activities with the cluster to ensure goals are clear, action plans are executed and performance is consistent; regular coaching of OMs

- Preparing and helping leads and OMs practice for WBRs  and MBRs
- Meeting with clients for updates on strategy and plans, help needed, removing roadblocks
- Close coordination with WFM to ensure we hit our B2P requirements without sacrificing quality of work from our employees
- Employee satisfaction by keeping close tabs on the pulse of the floor, initiating activities to drive engagement and a good working environment
- Collaborating and coordinating with Training, Quality and other departments to ensure Operations runs smoothly; set up meetings to make sure there are no roadblocks

Additional Specific Duties & Responsibilities:
- Ensure client visits go smoothly, properly plan out the agenda together with the BOS team
- Be present for all engagement activities

What we are looking for:

To be successful in this role you must…

Educational Background:

  •  University degree or equivalent higher qualification


Work Experience:

  • Has led an operations team specific to customer service for Adtech or social media platforms that offer advertising and sell merchandise, services or products on their page.

  • Has a keen eye for detail and is able to understand trends from data; can provide insight and is well versed in RCA 

  • Has worked in a performance driven environment

  • Is proficient in dealing with clients, reading the room and understanding what the clients needs are

  • Should be familiar or have exposure to managing teams that help customers with the following: 

  • Ad account creation, settings, deletion, reactivation & monetization.

  • Billing questions from historical information, card inquiries, refunds, cost confusion, billing cycle, coupons & credits, VAT & tax questions.

  • Business Access & accounts - how to create a business account, profile permissions, converting personal to business and vice versa.

  • Shopping - how to set up their shopping experience, set filters, troubleshoot data, help in uploading catalogs.

  • Commerce integrations from Shopify and WooCommerce

  • How to become a verified merchant (blue checkmark)


Skills Requirements:

  • Can manage his/her time effectively and be focused on setting clear objectives and priorities.

  • Excellent communication skills


What's in it for YOU!

Driven by our "Malasakit" culture, we make certain that our team members are well-cared for. Hence we are providing these employee benefits, which you'll be able to utilize once you join our team! 

  • Day 1 HMO

  • Meal & Transportation Allowance

  • Rice Subsidy

  • Clothing Allowance

  • 24/7 Teleconsult

  • Free Psychologist Consultation

  • In-house & Online Pharmacy

  • Scholarship Program

  • Retirement Fund

  • Free Meal & Medicine (through Transcom’s Tap Card Rewards)

  • Loyalty Incentives

  • Accidental & Life Insurance

  • Free Shuttle Service


What Life at Transcom is like!
At Transcom, we’re relentlessly committed to our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.


We are highly driven by our "Malasakit" culture. Transcom, in its very core, is all about an inclusive team that is focused on people. It all comes down to setting the bar for dignity, equality, and respect. It means that each one takes part in proactively shaping, cultivating, and building the company we want to work and live in. This is why genuine concern is so vital to us