Opće informacije

Lokacija
Pasig- Tiendesitas
ID posla
11829
Kategorija posla
Informacijske tehnologije (IT)
Željeni jezik komunikacije
Engleski

Opis i zahtjevi

Opis

Transcom is looking for talented individuals like you to join our awesome team! Be the next CX IT Implementation Specialist for our Transcom Pasig site.


Join our Transcom Family as a CX IT Implementation Specialist!


The CX IT Implementation Specialist’s role is to deliver project-like custom implementations of Transcom’s contact centre tools tailored to specific requirements of the Client. These contact center tools are typically cloud-based, third party provided applications. This role is required to configure, test, deploy, and support multiple contact center tools. In order to achieve its goals, this role works closely together with Support teams, Business Analysts, Solution Engineers and the internal client.


What we are looking for:

To be successful in this role you must have…


Professional qualifications/Specific knowledge:


Minimum studies:

  • High School or Technical High School Diploma
  • Degree in Computer Science from University or College is a plus  
 Specific training and/or work experience in:   
  • Work experience in any of the following languages: Python, Golang, MySQL, T-SQL or C++
  • Work experience with contact center technologies: dialers, ACD systems is a plus
  • Work experience with and sound understanding of relational databases (MS SQL preferred)  
  • Web Application Development experience with ASP, .NET framework
  • Basic understanding of segmented networksWork experience in a policy and process controlled enterprise IT environment
  • Microsoft Certification is a plus
  • Cloud (AWS/Azure/GCP) certification is a plus 
  • ITIL certification is a plus 
  Information technology:
  • Google Suite: Intermediate (power user)
  • Microsoft Office: Intermediate (power user) 
  • Job Specific software: Genesys, Altitude, GoContact, Talkdesk, Zendesk, Avaya experience portal, Parloa, Visual Studio, SSMS, SSIS, Postman  


What's in it for YOU!

Driven by our "Malasakit" culture, we make certain that our team members are well-cared for. Hence we are providing these employee benefits, which you'll be able to utilize once you join our team! 

  • Day 1 HMO

  • Meal & Transportation Allowance*

  • Rice Subsidy*

  • Clothing Allowance*

  • 24/7 Teleconsult

  • Free Psychologist Consultation

  • In-house & Online Pharmacy

  • Scholarship Program

  • Retirement Fund

  • Free Meal & Medicine (through Transcom’s Tap Card Rewards)

  • Loyalty Incentives

  • Accidental & Life Insurance

  • Free Shuttle Service

*Note: Applicable to Level 1 & 2 positions only.


What Life at Transcom is like!
At Transcom, we’re relentlessly committed to our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.


We are highly driven by our "Malasakit" culture. Transcom, in its very core, is all about an inclusive team that is focused on people. It all comes down to setting the bar for dignity, equality, and respect. It means that each one takes part in proactively shaping, cultivating, and building the company we want to work and live in. This is why genuine concern is so vital to us.