Transcom

Transcom is a global community of customer experience experts – nimble, driven, and committed to the brands we serve. Join us as a WFM Analyst, where you’ll help to ensure that our resources are planned and used both effectively and efficiently.  The WFM Analyst is responsible for forecasting, creating schedules and optimising resource allocation to ensure bridging the gap between business demand and resource availability. This role involves analyzing historical data, applying and/or developing predictive models, and providing insights to support strategic decision-making. Apply now and let’s start something brilliant!

Join Transcom as a WFM Analyst! 

In this role you will:

• Work closely with various departments to ensure resource availability aligns with business needs

• Analyse historical data to calculate future workload and resource needs.

• Review trends and patterns to identify potential fluctuations

• Develop and maintain accurate forecasts of workload and resource requirements

• Monitor and adjust forecasts based on changing market conditions and business trends

• Schedule resources to tasks and projects based on their skills and availability

• Optimise resource allocation to minimise costs and maximise efficiency

• Analyse resource availability and identify potential capacity constraints

• Develop strategies to address capacity gaps and ensure resource adequacy

• Analyse workforce data to identify trends and optimize staffing strategies

• Regularly collaborate with stakeholders to gather input and refine the resource planning process

What's in it for YOU!

• International and inclusive environment, that makes you feel supported, encouraged, and welcome from day one

• Continuous development through our internal learning platforms and external training

• Endless growth opportunities

• Modern and comfortable office and relaxing spaces to take a break

• Life-work balance

• Opportunity to choose work type: remote, office or hybrid

• Corporate benefits and discounts

To be successful in this role, the following is needed:

• Preferably have a University degree in Economics, Business Administration, Statistics, Economics, Mathematics or similar. 

• Or knowledge should be demonstrated through experience in similar functions

• Knowledge/Specific training in Data analysis systems and statistics

• Solid working knowledge of Google package

• First-class communication skills

• Basic knowledge on WFM software or similar tools is preferred

• English language at C1 level

• A clear focus on results and ownership of tasks

• Analytical thinking and problem solving skills

• Ability to anticipate needs, prioritise effectively, and maintain a structured approach to their work

• A focus on quality with a willingness to learn and implement improvements

• Be interested in working as a team

• Adaptability and Flexibility: Demonstrate 

• Capable of following procedures and applying defined rules and actions 

• The ability to handle multiple demands efficiently, while maintaining accuracy and meeting deadlines

Only CVs in English will be considered and closing date for applicaitons is Monday 21st April 2025.

What Life at Transcom is like!

At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.