Transcom

• Have you worked as a field technician on appliances?
• Do you know what it takes to keep multiple teams organized and updated to ensure customers receive the best possible care and solution?
• Do you love helping people and sharing your knowledge?
• Do you want to grow your career with a company that rewards your hard work?
• Do you want to improve your work / life balance and work from the comfort of home?

• Competitive salary and bonus plan
• Benefits - Medical, Dental, Vision, 401(k)
• Paid Vacation Time
• 100% REMOTE - Work-at-Home
• Great Work/Life Balance while developing your career

• Effortlessly engage with callers, actively listen, analyze, and isolate issues
• Comfortably navigate multiple applications to research solutions
• Multitask in systems while patiently providing step-by-step instructions
• Calmly provide conflict resolution and navigate frustrated customer situations
• Work independently with discipline and motivation to succeed in a virtual environment where you work remotely with coworkers and supervisors from the comfort of your home.
• Work in an environment where you may take a high volume of inbound/outbound calls and emails from field service technicians, dealers, and customers.
• Work at a desk and wear an approved headset for the duration of a full-time schedule in order to talk to callers in a high-volume, fast-paced, and sometimes stressful environment

• Position as a Transcom employee (not an independent contractor)
• Improved Work / Life balance with paid time off (PTO)
• Health Benefits for you and your family, including: medical, dental, vision
• 401(k) Investment options with employer match opportunities
• 100% work at home, including training
• Ability to develop your skills and grow your career
• An opportunity to work for a company passionate about people

• At least 18 years or older
• High School Diploma, or equivalent
• Able to successfully pass a criminal background check
• A minimum of ten (10) to fifteen (15) years of experience in a field service environment preferred, preferably working with appliances 
• Ability to read and interpret a parts schematic and wiring diagram
• Ability to use and explain a multimeter
• Ability to perform and explain a sealed repair on a refrigerator/freezer
• Ability to engage with and facilitate collaboration with virtual and diverse teams
• Working knowledge of Microsoft Excel, PowerPoint, and Word
• Must be available to travel for one week to Chicago, Illinois to attend training in person.
• Ability to work within the Hours of Operation: Monday - Friday 10:00am - 8:00pm ET
• Able to work a full-time work week 
• Able to maintain 100% strict adherence to the assigned schedule
• Able to work a variety of shifts influenced by current business needs (including evenings, weekends, and holidays)
• Able to work full-time hours, with reliable attendance, as outlined in the assigned schedule
• Strong computer knowledge, including ability to accurately type at least 30 wpm
• Excellent English written and verbal communication skills
• Courteous and friendly with high level of professionalism
• Willingness to follow procedures and adhere to policies
• Able to multitask applications while talking to customers on the phone
• Able to thrive in a fast-paced work environment
• Able to actively listen to customer needs and demonstrate empathy
• Ability to work in an environment where you must sit, reach, communicate (verbally and electronically), type, read, multi-task, and concentrate in a prolonged setting.
• Experience in a technical support role or troubleshooting technical issues preferred
• Previous call center and/or work from home experience preferred
• Experience working in a global parts organization preferred
• *Must live and work in one of the following states:
  AL, AR, FL, GA, ID, IN, IA, IL, KS, KY, LA, MO, MS, NE, NH, NC, ND, OH, OK, SC, SD, TN, TX, UT, VA, WI, WV

Transcom provides you a computer, monitor, and headset for this position. The computer contains a built-in webcam that is required to be used for training and meetings. 

• You must have a secure, quiet, distraction-free work environment without any conflicting responsibilities during your scheduled work shift.                               (Conflicting responsibilities may include caring for a family member)    

• Your home office must have a DSL, Fiber, or Cable Internet that is hardwired into a modem/router via Ethernet. 

(Dial up, Wireless, Mobile Hotspot, or Satellite internet service cannot be used)

• Your hardwired internet connection must meet the minimum speed requirements: 

• Minimum download speed 20 Mbps

• Minimum upload speed 3 Mbps

• Ping less than 100 ms or less

Although the computer is provided if you are hired, you will need a home desktop or laptop computer that is hardwired using an Ethernet connection to complete the internet speed assessments during the application. This is a requirement to be considered for this employment opportunity.