Transcom

At Transcom, we are a global customer experience specialist with over 35 000 employees and a massive footprint of data and interactions. We have already successfully deployed cutting-edge CX products, including AI Agents, chatbots, voicebots, and real-time translation solutions that transform global customer interactions.

Join the team transforming a global CX powerhouse into a tech-enabled leader, where your product roadmap will directly impact how millions of people experience customer service.

Most companies are still trying to pilot and figure out if Generative AI is useful. We moved past that stage long ago.  We have the infrastructure, the data volume, and the engineering. Now, we need a Product Partner Manager to combine world-class technology partners with our global operational excellence. This is a role of a full-time contract, starting in the Autumn.

Join Transcom as a Product Partner Manager

You won’t just be managing vendors; you will own the vision and productization of our technology solution. You will be the strategic leader ensuring that our CX partner technologies like AI Agents, Conversational AI, Generative AI, and Real Time Translation are transformed into seamless, market-ready services and products that our teams and clients can win with. You will

• Own the Strategy: Decide which technologies we partner and integrate with. You’ll translate high-level market needs into prioritised requirements for partner solutions, outlining timelines and value drivers

•  Drive Economics: Innovation must be sustainable. You will build business cases, set pricing guidelines, and strictly monitor unit economics and ROI

• Bridge the Gap: Serve as the translator between our operations, sales, clients and our partners. You ensure technical execution aligns with operational reality

•  Go-to-Market: You don't just select vendors; you drive adoption. You will collaborate with partners to ensure our Sales teams are armed with high-quality demos, battle cards, and the confidence to sell our AI capabilities

•  Enforce Excellence: You’ll maintain the "Gold Standard" for our CX product ecosystem, ensuring every product meets strict security, compliance, and scalability standards

What's in it for YOU!

• International and inclusive environment, that makes you feel supported, encouraged, and welcome from day one

•  You aren't just managing products. You are orchestrating a world-class technology partner ecosystem to boost the world's most-loved brands’ customer experience

•  You will have the freedom to shape your own approach and actively influence how processes evolve across the organization.

•  We offer a personalized development plan and a dedicated education budget

• Flexible work schedule

• Life-work balance

• Opportunity to work remotely from anywhere in EMEA.

• Corporate benefits and discounts

To be successful in this role, the following is needed:

• A Builder: Product (Partner) Management experience (BPO, SaaS, or AI) with a proven track record of launching products from concept to scale

• A Degree in Business Administration, Technology Management, or a related field

• A proven track record of successfully "productizing" third-party SaaS/PaaS solutions (buying and integrating tech rather than just building it)

• Experience working closely with sales teams, creating enablement materials, and driving commercial adoption of technical products.

• Extensive experience bridging the gap between technical teams and commercial stakeholders.

• Broad understanding of current and emerging digital technologies in customer care environments (e.g. Agentic AI, GenAI-enabled, Multimodal UIs, Real-time translation, and predictive analytics).

• Understanding of agile development methodologies and product lifecycle management.

• Familiarity with integration methods and software development tools. 

• English verbal and written is required (C1 or higher level).

• Well-developed communication skills

• Team player mentality and a willingness to share ideas and best practice

If you want to introduce and manage AI products that provide real benefits instead of just talking about it, let's talk. Apply now with a full CV in English. 

The closing date for applications is Monday 24th August 2026.

What Life at Transcom is like!

At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.