Transcom

Are you passionate about providing exceptional customer service? Our client is a renowned energy supplier that redefines the customer experience. We are looking for a dynamic and proactive Customer Service Representative who is fluent in German to join our team and help further elevate our client satisfaction standards. In this role, you will act as a bridge between customers and energy solutions. Handling customer inquiries via phone and email, ensuring that every interaction reflects our commitment to excellence. What’s in it for you?

• Permanent full-time contract with attractive salary and bonus system;
• Implementation paid training and daily support - we foster an international and inclusive environment that makes you feel supported, encouraged, and welcome from day one. We are committed to your growth and success; Possibility of working from your own home;
• Opportunity to grow inside our organization - more than 50% of our senior positions are occupied by agents. Every offer that can be filled by internal candidates will be firstly shared through our internal channels; Employee referral program - you will receive an additional bonus for every personal referral;
• Additional benefits like discounts in many store chains.

• Provide customer support via multiple channels (call, chat, email);
• Provide support to our client customers, offering solutions and responding to all inquiries in a timely manner;
• It is a super opportunity for those who love helping others and deeply cares about providing excellent customer service.

• Native or fluent in German (C1 or plus)
• Advanced spoken and written English skills (C1 or plus)
• Good computer skills
• Ability to generate empathy in written form
• Analytical mindset to diagnose & troubleshoot issues
• Active listener and strong interpersonal skills to build rapport with customers
• Ability to manage time and meet goals.