Transcom

Transcom is looking for talented individuals like you to join our awesome team! Be the next Training Supervisor for our Transcom Iloilo site.

Join our Transcom Family as a Training Supervisor!

What we are looking for:

To be successful in this role you must:

• Develop & facilitate training to ensure that call centre representatives have skills, knowledge and motivation necessary to meet client/business requirements. Learning programs will support continuous improvement and competitive learning

• Responsible for maintaining schedule and timing of a training class including reporting, documentation, and course material

• Responsible for course material updates

• Reporting

• Spend training time with each back-up Trainer monitoring their training each quarter, feedback to be documented

• To maintain a satisfactory level of technical and professional skills & knowledge in related areas

• To ensure training materials and aids are prepared prior to start of training

• To complete all training documentation within timelines

• To communicate with Training Manager any training issues that need to be addressed or escalated

• To complete a daily report for all training days

• To complete a weekly test for the campaign being trained or worked each week

• To update course materials within two business days of new information

• To be clear on objectives, agenda, and course content in training environment, and to use effective methods to guide classes towards successfully achieving those objectives

Job Specifications:  

Educational Background:

• University degree or equivalent higher qualification

Work Experience:

• Have worked in training, quality and/or operations department

• Have worked with numbers and understand basic mathematics needed for reporting, analysis and differentiation purposes

• Have a proven and successful track record of effective training in the CRM business or a closely related industry

• Have experience in monitoring/coaching skills related to behaviour-specific feedback

• Have worked in a data-driven environment

What's in it for YOU!

Driven by our "Malasakit" culture, we make certain that our team members are well-cared for. Hence we are providing these employee benefits, which you'll be able to utilize once you join our team! 

• Day 1 HMO

• Meal & Transportation Allowance*

• Rice Subsidy*

• Clothing Allowance*

• 24/7 Teleconsult

• Free Psychologist Consultation

• In-house & Online Pharmacy

• Scholarship Program

• Retirement Fund

• Free Meal & Medicine (through Transcom’s Tap Card Rewards)

• Loyalty Incentives

• Accidental & Life Insurance

• Free Shuttle Service

*Note: Applicable to Level 1 & 2 positions only.

What Life at Transcom is like!
At Transcom, we’re relentlessly committed to our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.

We are highly driven by our "Malasakit" culture. Transcom, in its very core, is all about an inclusive team that is focused on people. It all comes down to setting the bar for dignity, equality, and respect. It means that each one takes part in proactively shaping, cultivating, and building the company we want to work and live in. This is why genuine concern is so vital to us.