Transcom

Transcom is looking for talented individuals like you to join our awesome team! Be the next Account Manager (Client Services Manager) for our Transcom Pasig Ayala 30th site.

Join our Transcom Family as an Account Manager (Client Services Manager)!

The Account Manager plays a critical role in ensuring the success of client partnerships at Transcom. Acting as the primary point of contact for assigned clients, the Account Manager is responsible for maintaining positive relationships, meeting client needs, and exceeding expectations. With a focus on client satisfaction and retention, the Account Manager anticipates client needs, provides thorough reports and analysis, and coordinates resources to support deliverables.

What we are looking for:

To be successful in this role you must…

• Have at least 2-4 years of BPO and/or Contact Center Operation Leadership experience

• With at least 2-4 years of Client-facing experience at Director and above levels

• Be able to travel up to 25% of the time

• Strong Communication Skills: Excellent written and verbal communication skills are essential for effective client interaction, team collaboration, and reporting.

• Organizational Skills: Ability to prioritize tasks, manage multiple responsibilities, and meet deadlines in a fast-paced environment.

• Client-Focused Approach: A customer-centric mindset with a dedication to understanding and meeting the needs of clients.

• Analytical Abilities: Proficiency in data analysis and the ability to derive insights from complex datasets to inform decision-making and strategy.

• Interpersonal Skills: Strong relationship-building abilities with the capacity to establish rapport, trust, and credibility with clients and internal stakeholders.

• Problem-Solving Skills: Aptitude for identifying issues, proposing solutions, and resolving conflicts in a professional and diplomatic manner.

• Leadership Capabilities: Ability to lead and oversee various initiatives, collaborate with cross-functional teams, and drive results.

• Adaptability and Flexibility: Capacity to adapt to changing priorities, client needs, and organizational dynamics, with a proactive and solution-oriented approach.

• Client-Facing Experience: Previous experience in client-facing roles, preferably at director level or above, demonstrating the ability to manage relationships and drive client satisfaction.

• BPO/Contact Center Experience: Knowledge of BPO or contact center operations, processes, and best practices.

• Passion for Client Success: A genuine passion for delivering exceptional service to clients and contributing to their success and satisfaction.

• Team Player: Ability to work collaboratively in a team-based environment, supporting colleagues, and contributing to a positive work culture.

What's in it for YOU!

Driven by our "Malasakit" culture, we make certain that our team members are well-cared for. Hence we are providing these employee benefits, which you'll be able to utilize once you join our team! 

• Day 1 HMO

• Meal & Transportation Allowance*

• Rice Subsidy*

• Clothing Allowance*

• 24/7 Teleconsult

• Free Psychologist Consultation

• In-house & Online Pharmacy

• Scholarship Program

• Retirement Fund

• Free Meal & Medicine (through Transcom’s Tap Card Rewards)

• Loyalty Incentives

• Accidental & Life Insurance

• Free Shuttle Service

*Note: Applicable to Level 1 & 2 positions only.

What Life at Transcom is like!
At Transcom, we’re relentlessly committed to our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.

We are highly driven by our "Malasakit" culture. Transcom, in its very core, is all about an inclusive team that is focused on people. It all comes down to setting the bar for dignity, equality, and respect. It means that each one takes part in proactively shaping, cultivating, and building the company we want to work and live in. This is why genuine concern is so vital to us.