General Information

Location
Porto
Job ID
8874
Job Category
Représentant du service à la clientèle (CSR)
Language Requirement
Anglais, Néerlandais

Description & requirements

Description
Transcom is a global community of customer experience experts. All nimble, curious, driven, lifelong learners and all committed to the world's best-loved brands. We are looking for a Dutch-speaking Customer Service Representative who loves helping others and deeply cares about providing excellent customer service. And we want you to join us!

Living abroad and considering relocating? This position based in Porto, Portugal is your chance! Porto offers a fantastic blend of history, culture, and a relaxed lifestyle, with all the amenities you'd want. Think stunning riverfronts, amazing food, and a thriving tech scene – all with big-city perks and significantly lower living costs. In fact, Porto is estimated to be around 40-50% cheaper than Amsterdam! It's the perfect spot to balance career growth with personal well-being. Even better? We offer comprehensive support to ease your relocation and make your move as smooth as possible.

What’s in it for you?
  • International and inclusive environment, that makes you feel supported, encouraged, and welcome from day one;
  • Continuous development through our internal learning platforms and external training;
  • Modern and comfortable office and relaxing spaces to take a break; 
  • Paid training that will introduce you to the specifics of the job;
  • Endless growth opportunities: 50% of our seniors started their careers as customer service specialists. Any offer that can be filled internally will first be shared through our internal channels;
  • Employee Referral Program: Receive an additional bonus for every successful referral;
  • Additional benefits such as discounts at various retail store chains;
  • Compensation package: base monthly salary of €1,220 (including language bonus), €570 monthly bonus, €6.41 daily meal allowance, and annual vacation and Christmas bonuses of €870 each (all amounts before taxes).
We understand that relocating for a new job can be a big step. To help with the transition, we offer a relocation package that includes:
  • Reimbursement of transportation costs to Porto;
  • Refund of 1 month's public transport fee (if applicable);
  • Accommodation for the first 2 months;
  • Relocation orientation to help you settle in and become familiar with your new city;
  • Assistance with legal processes (if applicable).

Join us as a Customer Service Specialist!
As a customer service representative in the mobility department, you will have the opportunity to work with a dynamic and innovative company that is committed to delivering high-quality services to its clients. In this role, you will:
  • Work for one of the fastest-growing food delivery, mobility, car-sharing start-ups in Europe - providing a variety of services across Europe, Africa, Western Asia and Latin America;
  • Respond to customer queries related to food or ride-hailing services, payments, orders, quality of service in a timely and accurate way, via phone, email or live chat;
  • Contribute to the project's success, propose improvements, share knowledge and learn together with your colleagues.

What are we looking for:
  • Native or fluent in Dutch (level C1+);
  • Intermediate English proficiency (B2+) written and oral;
  • Previous experience in customer support is a plus;
  • Availability to work in various shifts, as the department works 24/7 with rotating shifts designed to align with business needs;
  • Strong verbal and written communication and interpersonal skills, such as empathy and listening;
  • Positive attitude and willingness to provide brilliant customer experience – you believe that customers deserve more than just support;
  • Availability to start on the 24th of November.

What is life like at Transcom?
Transcom is a global customer experience specialist, offering consulting, customer service, sales, technical support, and collections via our vast network of contact centers and remote agents. We have 30,000+ customer experience specialists in 29 countries with 90+ locations, providing services in 33 languages to international brands in various industries. Transcom is an equal opportunity employer, committed to providing fair and inclusive opportunities for all, regardless of gender.

At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.