Transcom

Are you passionate about providing top-tier customer service in the airline industry?

We are seeking a dedicated Customer Service Representative who is advanced in Spanish and English to join our team in Porto, Portugal.

This on-site position offers an exciting opportunity to work with a leading airline company, where you will handle customer inquiries and ensure an exceptional experience for our customers. If you thrive in a dynamic environment and have a flair for problem solving and communication, we would love to hear from you.

Join us in Porto and contribute to elevating the customer journey with our esteemed airline partner.

What’s in it for you?

• Permanent full-time contract with attractive salary and bonus system;

• Implementation paid training and daily support - we foster an international and inclusive environment that makes you feel supported, encouraged, and welcome from day one. We are committed to your growth and success;

• Opportunity to grow inside our organization - more than 50% of our senior positions are occupied by agents. Every offer that can be filled by internal candidates will be firstly shared through our internal channels;

• Employee referral program - you will receive an additional bonus for every personal referral;

• Additional benefits like discounts in many store chains.

Join us as a Spanish and English speaking customer specialist!

In this role, you’ll act as a bridge between customers and solutions. Your mission will include:

• Provide support through calls, emails and chat on the company’s platforms;

• Assist clients with inquiries and issues related to their travel experience;

• Handle both technical and non-technical customer inquiries with professionalism and efficiency;

• Accurately log all client requests and changes.

What are we looking for:

• Advanced spoken and written Spanish skills (C1+);

• Intermediate spoken and written English skills (B2+);

• Availability to work 5 days per week (Saturdays & Sundays included);

• Availability to work 8 hours per day (from 8h up to 21h following rotating fortnightly schedules);

• Good computer skills;

• Ability to generate empathy in written form;

• Analytical mindset to diagnose & troubleshoot issues;

• Active listener and strong interpersonal skills to build rapport with customers;

• Ability to manage time and meet goals.

What is life like at Transcom?

Transcom is a global multinational customer experience specialist providing consulting, customer service, sales, technical support and collections services through our extensive network of contact centers and remote agents.

We are 30 000 customer experience specialists in over 69 contact centers in 26 countries, providing services in 33 languages to global brands in a variety of industries. Transcom is a company committed to equal opportunities between men and women.

At Transcom, we’re relentlessly committed to our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others.

Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.