Información general

Ubicación
Thessaloniki
ID del Empleo
3256
Categoría
Tecnología de la información (IT)
Requisito lingüístico
Griego, Inglés

Descripción y requisitos

Descripción
Transcom provides CRM solutions to clients in a wide range of industry sectors including telecommunications and e-commerce, travel and tourism, retail, financial services and utilities. Do you want to join our fast growing IT community?

Join us as Junior IT Service Delivery Technician!
  • Provide additional support for all applications and technologies that are site, or country specific in conjunction with the central IT Service Delivery & Development teams.
  • Coordinate, under a designated control from the central IT Service Delivery SSC, to ensure compliance with the Organization's IT standards, policies; ensure the application of hardware and software security standards and procedures in accordance with organizational policy.
  • Collaborate with cluster IT management (ITBP), central IT Service Delivery, IT Governance in the management of the site/geography IT infrastructure, such as desktops, printers, servers, software, asset inventory and standard network services.
  • Participate in the operation and maintenance of departmental/cluster production and administrative applications.
  • Apply security policies, participate in the implementation of measures defined for this purpose and monitor compliance therewith.
  • Monitor and assist when necessary to ensure effective co-ordination of first-line and corporate and global IT Service Delivery services to users.
  • Recover damaged or eliminated files from local desktop or laptop PC’s implementing preventive action in turn.
  • Perform other IT related duties as required.
What's in it for YOU! 
  • You will be a part of the Transcom family with flat hierarchies and a stimulating working atmosphere
  • You will work internationally as a part of a well-coordinated team
  • You will get an organized induction through structured onboarding and dedicated mentor; we lay the foundations for your career
  • You will have an attractive salary
  • Flexible working hours (minimum 30 hours a week)
What are we looking for:
  • Experience in administration and maintenance of IT infrastructure, e.g. workstations, laptops, servers, cabling and racking, backup and recovery system management, HW/SW inventory.
  • Experience in HW/SW installation.
  • High knowledge of data network technologies.
  • Good understanding of digital and IP telephony.
  • High knowledge of MS Windows operating systems and standard services such as, DHCP, DNS & WINS.
  • Office package (Word/Excel/PowerPoint): Intermediate level.
  • Google Apps: High level.
  • E-mail Communication: Intermediate level.
  • Operating Systems - High level.
  • English: B1/B2
  • Networks and Communications: High level
  • Periphery devices and components: High level.
  • Databases - High level.

What Life at Transcom is like!

Transcom Worldwide is one of the leading global customer experience companies, supplying local and global clients in multiple markets within our global footprint with forward-leaning customer experience solutions via different channels like voice, chat, social media etc. We are 30,000 customer experience specialists at 90 offices across 28 countries, delivering services in 33 languages to international brands in various industry verticals. At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.