Transcom

Responsibilities:

Onsite IT Engineer:

• Provides administration and maintenance of IT hardware and software in production in conjunction with cluster and the various product house teams.

• Provides additional support for all applications and technologies that are site, or country specific in conjunction with the various product house teams.

• Executes deployment of IT solutions in their region according to specifications and procedures from Regional and Global  teams as well as IT Architects.

• Coordinate, together with the product house teams, to ensure compliance with the Organization's IT standards, policies; ensure the application of hardware and software security standards and procedures in accordance with organizational policy.

• Collaborates with cluster IT management, central IT, IT Governance in the management of cluster IT infrastructure, such as desktops, printers, servers, software, asset inventory and standard network services.

• Participates in the operation and maintenance of departmental/cluster production and administrative applications.

• Apply security policies, participate in the implementation of measures defined for this purpose and monitor compliance therewith.

• Monitor and assist when necessary to ensure effective coordination of first-line and corporate and global IT Service Delivery services to users.

• Maintain close working relations with representatives of Contractors and Technology partners for new service/equipment quotes, after sales licenses and warranty support.

• Provide support to users, incident resolution and advice on the correct use of the system.

• Recover damaged or eliminated files implementing preventive action in turn.

• Maintain documentation for site/client technical infrastructure.

• Perform other IT related duties as required.

Additional responsibilities may be added as the needs of the business change and expand.

Qualification and experience

• A High School Diploma or equivalent 

• Organizational and critical thinking skills

• An ability to adapt, prioritize and multi-task unsupervised.

• Excellent verbal and written communication skills

• Proficient with Excel and/or Google Sheets including capturing and recording data, using shortcuts and formula functions, building charts/graphs, sorting and filtering data, and utilizing pivot tables.

• Experience with both Office 365 and Google (G-Suite)

• Talent for recognizing opportunities for process improvement

• Be client focused with a great “can do” attitude and a willingness to assist with a variety of tasks as they come

• Proven customer service phone skills

• Strong interpersonal skills, including the ability to work with a variety of personality types

• Strong attention to detail and ability to maintain a high level of accuracy

• Strong problem solving skills

• Willing and able to work at the site located in Greenville, South Carolina.

Information technology Experience

• macOS, iOS: Intermediate level.

• MDM Experience (macOS, iOS): Intermediate level.

• Office package (Word/Excel/PowerPoint): Intermediate level.

• Google Apps: Intermediate level.

• E-mail Communication: Intermediate level.

• Windows 10, Windows Server 2012+:  Intermediate/High level.

• Networks and Communications: Intermediate  level.

• Periphery devices and components: High level.

• Databases - Intermediate level.

Personality profile:

To be successful in this role you must…

• Be self-motivated and commercially minded.

• Take ownership for quality, competence, and commitment.

• Detailed-oriented

• Enjoy/thrive on autonomy and be results focused.

• Be highly motivated and prepared to work hard.

• Have high personal energy and enjoy a lively environment.

• Be highly flexible and welcome change/improvements

• Maintain a clean and organized working environment