Transcom

At Transcom, we specialize in providing exceptional customer experience services to the world’s most well-known and respected brands. We are looking for a dedicated and detail-oriented Quality Analyst to join our team and ensure the highest standards in service quality.

If you have previous experience in the pharmaceutical market and are focused about delivering quality results, this could be the perfect opportunity for you.

What’s in it for you?

• You’ll play a crucial role in maintaining the high-quality standards that our clients expect, ensuring positive customer experiences at every interaction;

• At Transcom, we value personal development. You’ll have the chance to further develop your skills in quality assurance and customer experience management, with opportunities for advancement;

• Join a supportive and dynamic team that believe in collaboration and innovation to drive success;

• Gain exposure to some of the biggest names in the industry, working with brands that shape the market;

• Enjoy a competitive salary and benefits package.

Join us as a Quality Analyst in the Pharmaceutical Market

As a Quality Analyst at Transcom, particularly within the pharmaceutical market, you’ll be at the forefront of ensuring that our service quality consistently meets the highest standards. Your role will directly impact the experience of customers interacting with top pharmaceutical brands. You will be responsible for:

• Evaluate customer service calls, emails and chat interactions to ensure they comply with quality standards, including regulatory requirements specific to the pharmaceutical industry;

• Deliver constructive feedback to agents and teams, helping them improve performance and align with quality expectations. Support in coaching sessions to enhance skill development;

• Create and maintain regular quality reports that track performance metrics, highlighting trends, issues and areas for development;

• Work closely with customer service teams, managers and other stakeholders to develop quality standards, procedures, and guidelines tailored to the pharmaceutical market.

Requirements:

• Fluency in French and English spoken and written (C1+)

• At least 6 months of experience in the pharmaceutical market, ideally within customer service or quality assurance roles;

• A keen eye for detail to ensure that service quality standards are consistently met;

• Strong verbal and written communication abilities to provide clear and actionable feedback;

• Ability to assess customers interactions, identify areas for improvement and provide solutions;

• Comfortable with quality management systems, reporting tools and software;

• Ability to thrive in a fast-paced environment and adjust to ever-evolving customer needs.

Why Transcom?

• While we serve clients across the world, we are proud of our inclusive and supportive work environment that values the contributions of each team member;

• We prioritize the well-being of our employees by offering flexible work options and a healthy work-life balance;

• From day one, you’ll receive training and ongoing support needed to thrive in your role, with access to resources for your professional development.