Transcom

Job Objective:

The HRA – Statutory Benefits Assistant is responsible for managing the compliance, processing, and reporting of employee

statutory benefits in adherence to Philippine labor laws and regulations. This role requires meticulous attention to detail, strong

organizational skills, and the ability to ensure timely and accurate processing of government-mandated contributions and benefits.

Essential Duties & Responsibilities: Percent of Time

• Statutory Administration 40%
• Reports 10%
• Coordination with vendors and government agencies 10%
• Customer service 40%

Note: Job descriptions are subject to change due to management’s discretion at any time.

Additional Specific Duties & Responsibilities:

• Administers internal and statutory benefits processing (SSS, Pag-ibig, Philhealth and HDMF) which include processing of employee application for benefits and updates information, etc.
• Facilitate application, documentation, and filing of claims on behalf of employees.
• Handles the preparation of compensation-related documents such as Certificate of Contribution, Maternity/Sickness
• Benefit Computation, Maternity/Sickness Reimbursement, etc.
• Prepares SSS and Pag-ibig loans' payroll instructions.
• Ensures resolution of customer requests, queries and complaints in order to provide a high level of customer service necessary to support the achievement of defined team and company goals.
• Coordinate with government agencies to resolve issues and ensure smooth processing.
• Performs other related statutory related functions as required by superior or authorized representatives.
• Prepare and submit mandatory reports, such as SSS R3, PhilHealth RF-1, and Pag-IBIG remittance summaries.
• Maintain accurate and organized records of employee contributions, claims, and benefits-related documents.

Key Metrics and Scorecard:

Administration accuracy and timeliness

Minimum to nil customer complaints

Job Specifications (Qualifications, Skills and Experience)

Educational Background:

• Has a university degree and/or proven competencies in statutory processing

• Experience working with government agencies such as SSS, PhilHealth, Pag-IBIG, and BIR is a plus.

• Excellent communication skills (both written and oral) as well as interpersonal and relationship building skills. Preferably with experience in multinational company in a multi-cultural setting.
• Proven ability to work successfully in a team environment.
• Computer literate with advanced knowledge of Office tools.
• Highly organized and detail oriented.
• Highly analytical and must be results-oriented with a strong foundation of integrity