Transcom

Transcom is looking for talented individuals like you to join our awesome team! Be the next Sr. Director/Vice President of Training  for our Transcom Pasig site.

Join our Transcom Family as a Sr. Director/Vice President of Training

The training VP will be responsible for supporting overall PH needs for training and development specific to client-specific training. This role will be responsible for budgets, growing revenue and supporting scale, curriculum development, and influencing stakeholders to ensure we are best-in-class when it comes to industry/vertical practices.

P&L:

• Support revenue growth by ensuring training throughput is within or above goal, provide inputs to WFM and CS if extra capacity is created in training

• Track and manage training revenue and costs with FPA based on billable new hire training, upskilling, and trainer to agent ratio.

• Maximize utilization of training rooms, Trainers, and other resources by participating in planning capacity with WFM and Operations head

• Work on making the team lean and efficient, and ensure that costs are managed while maintaining employee and client satisfaction

Sales:

• Support hunting and sales activities by providing solutions input to potential LOBs and insights to existing LOBs on how to improve efficiencies in training

• Support AI sales by articulating and creating white papers on the impact of tools in training

Curriculum Development and Training Program Development:

• Evaluate existing training programs and performance and recommend solutions

• Develop training simulations and evaluate new simulations before sharing it with the client and operations

• Develop goals and objectives for new sales by working with the clients and the project team

• Monitor and measure training program effectiveness per program and make improvements if necessary.

• Design systems that can be shared as value add to our client’s business

• Keep abreast of industry best practices and new training tools, apply what can be implemented at Transcom

Organizational Responsibilities:

• Maintain close relationships with other stakeholders, join strategic calls, and ensure that the Transcom Tayo way of working is applied

What we are looking for:

To be successful in this role you must…

• Candidate must possess at least a Bachelor's/College Degree , any field.

• At least 2 years of VP experience in the related field is required for this position.

• Preferably a Training and/or Learning Director specializing in BPO/Call Center industry.

• Experience in handling US campaign/s.

• Excellent communication skills
  

What's in it for YOU

Driven by our "Malasakit" culture, we make certain that our team members are well-cared for. Hence we are proving these employee benefits, which you'll be able to utilize once you join our team! 

• Day 1 HMO

• Meal & Transportation Allowance

• Rice Subsidy

• Clothing Allowance

• 24/7 Teleconsult

• Free Psychologist Consultation

• In-house & Online Pharmacy

• Scholarship Program

• Retirement Fund

• Free Meal & Medicine (through Transcom’s Tap Card Rewards)

• Loyalty Incentives

• Accidental & Life Insurance

• Free Shuttle Service

What Life at Transcom is like

Transcom is a firm believer in putting people first. We have cultivated a culture of focusing on and caring for our employees, ensuring that they are provided with rewards, privileges, and amenities that are relevant, valuable, and easily available.

We are highly driven by our "Malasakit" culture. Transcom, in its very core, is all about an inclusive team that is focused on people. It all comes down to setting the bar for dignity, equality, and respect. It means that each one takes part in proactively shaping, cultivating, and building the company we want to work and live in. This is why genuine concern is so vital to us.