Transcom

We're looking for a German-speaking Customer Service Representative with a problem-solving mindset to join a community of customer experience experts. Apply now and start something brilliant with Transcom!

What's in it for YOU!

• Salary (Full-Time): €1,825.21 gross per month (based on 39 hrs per week)
• Permanent contract with a 2-month probation period
• Working Hours: 39 hours per week
• International and inclusive environment, that makes you feel supported, encouraged, and welcome from day one
• Continuous development through our internal learning platforms and external training
• Endless growth opportunities: 90% of our managers and leaders started their careers as customer service specialists
• 2-week training course that will introduce you to the specifics of the job
• The job location is Alcalá de Henares, however it is possible to work 100% remotely after the first two months
• Corporate benefits and discounts

Join Transcom as a German-speaking Customer Service Representative!

Be on the front line of support for clients and deliver impactful work on a company level. In this role, you will:

• Work for a renowned multinational company engaged in the manufacture and commercialisation of kitchen appliances
• Provide an excellent customer experience by responding to customer queries in a timely and accurate way, via phone, email or chat
• Contribute to the project's success, propose improvements, share knowledge and learn together with your colleagues

What we are looking for:

• C1-C2 German level (written and spoken) and B2 English level
• Strong verbal and written communication and interpersonal skills, such as empathy and listening
• Ability to quickly absorb information, adapt and respond to change
• Positive attitude and willingness to provide brilliant customer experience – you believe that customers deserve more than just support.
• Immediate availability (start in November)

What Life at Transcom is like!

At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.