Información general

Ubicación
Porto
ID del Empleo
11019
Categoría
Teleoperador/a
Requisito lingüístico
Francés

Descripción y requisitos

Descripción
Do you enjoy turning questions into solutions and making customers feel confident about their choices? We’re looking for a French-speaking Customer Service Representative to join our financial services project and support customers with clarity, care, and professionalism. If you’re motivated by helping people reach their goals, this role could be a great fit for you!

What’s in it for YOU!
  • International and inclusive environment where you feel supported and welcomed from day one;
  • Full-time contract with a competitive salary and performance based bonus system;
  • Fully paid training to prepare you for the role and the financial products you’ll support;
  • Strong career progression, over 80% of senior roles are filled by colleagues who started in customer service;
  • Internal job opportunities shared first within the company;
  • Employee Referral Program with additional bonuses for successful referrals;
  • Extra benefits, including discounts with various retail partners.

Join Transcom as a Customer Service Representative!
You will support customers of a well-known brand in the financial sector, helping them navigate products and services with confidence. In this role, you will:
  • Handle customer contacts in French via phone, chat and email;
  • Understand customer needs and provide clear and helpful solutions;
  • Respond to inquiries accurately and within agreed timeframes;
  • Guide customers through challenges and resolve issues with a problem solving approach;
  • Work closely with your team to share knowledge and contribute to continuous improvement.

What are we looking for?
To be successful in this role, the following requirements are needed:
  • C1 or native written and spoken proficiency in French;
  • Strong written communication skills with the ability to express empathy in text;
  • Good computer skills and confidence working with multiple systems;
  • Analytical mindset to identify root causes and solve them effectively;
  • Active listening skills and strong interpersonal abilities to build rapport;
  • Good time management skills to meet performance goals;
  • Availability to work 5 days per week, including weekends;
  • Positive attitude and genuine motivation to deliver excellent customer service.

What Life at Transcom is like!
At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care and root for each other.
You’re included just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.