Transcom

Transcom is a rapidly expanding global customer experience specialist, with more than 90 service centers employing more than 30,000 people delivering services in 33 languages. The company provides CRM solutions to clients in a wide range of industry sectors including telecommunications and e-commerce, travel and tourism, retail, financial services and utilities. 

As a Business Analyst, your role bridges the gap between business needs and IT solutions & products.

The jobholder will work closely with business stakeholders to understand their goals and objectives, translate those requirements into clear and comprehensive functional specifications for our software delivery teams. IT Business Analysts play a critical role, and their work helps to ensure that Transcom operations are efficient, effective, and innovative.

We work with several forward leading technologies and at the moment we are highly prioritising our AI powered tools. This role will be at the center of these developments. 

Duties within the role will include:

• Proactively engaging with business and functional stakeholders to gather requirements and identify areas for improvement

• Effectively communicating to ensure transparency and alignment throughout the project lifecycle. Manage expectations and proactively address any concerns

• Build product backlogs and user story creation in close collaboration with product owners

• Contributing to the design of solutions that meet business needs while considering technical constraints and best practices

• Participation in testing and validation activities

• Staying up-to-date on industry best practices, emerging technologies, and business analysis methodologies 

What’s in it for YOU?

• A global role that puts you in a very important part of our digital delivery

• Career opportunities - growth within the company, both horizontal and vertical

• Winning atmosphere and supportive team - we strive for collaborative, informal vibes with a focus on getting things done

• Opportunity to be innovative and pitch your ideas 

• Multicultural communication and best practice sharing

• Hybrid working model 

What we are looking for:

• Bachelor's degree in Information Systems, Business Administration, or a related field

• 2+ years of experience as a business analyst, preferably in an IT or technology-driven environment

• Excellent communication and interpersonal skills, both written and verbal

• Experience with data analysis tools and techniques

• Strong analytical and problem solving skills

• Demonstrated experience in gathering requirements from diverse stakeholders

• Knowledge of methodologies like BPMN or similar for visualising and optimising processes

• Able to act on own initiative, follow own direction, make things happen and accept responsibility for the results

• Ability to remain motivated and keep a positive attitude under pressure.

• Fluent verbal and written English

• Additional languages a bonus

Only applicants providing a CV in English will be considered for interview.

Closing date for applications is close of business Thursday 13th March 2025.

What Life at Transcom is like!
Transcom Worldwide is one of the leading global customer experience companies, supplying local and global clients in multiple markets within our global footprint with forward-leaning customer experience solutions via different channels like voice, chat, social media etc. We are 30,000 customer experience specialists at 69 offices across 26 countries, delivering services in 33 languages to international brands in various industry verticals. At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.

At Transcom, we follow our Values to a T, we live them, we breathe them, it is what we base our day to day work life on (and it is not just an empty promise, ask anyone).

We’re here to support

We keep our promises

We come as we are

We’re team players

We’re lifelong learners

We’re sure you loved everything you’ve read and heard, and would definitely love to learn more. In that case, apply, come talk to us, we are an open book. You will get all the nitty-gritty details, no hidden agendas, no false promises. What you hear/see, is what you get.

https://www.linkedin.com/company/transcom/life/302cb7a8-3f32-449b-ae17-bb7ac69df6c1/

We would love to meet and talk to you! And hopefully soon say: “Welcome to Transcom!”